en WordPress.com Forums › Support Need help with custom heading Author Posts February 23, 2010 at 12:18 am #451429 pamacmichaelMember Having trouble uploading images to customize my header. I have watched the help videos and tried all advice in the forum regarding my problem. This is the message I get: “Image could not be processed. Please go back and try again.” This is after cropping and after resizing with Photoshop. I even tried changing the theme altogether from cutline to Vigilance. I am also noticing things in wordpress taking a long time to respond. Is 10+ seconds typical per action? Thanks! The blog I need help with is thriftstory.com. February 23, 2010 at 12:43 am #451556 hanniMember What’s the file extension? If you continue to have problems please contact support and send in the image – http://support.wordpress.com/contact/ February 23, 2010 at 12:53 am #451559 pamacmichaelMember .jpg February 23, 2010 at 5:46 am #451600 justjenniferModerator Cutline and Vigilance have two different sized headers. Try cropping your header to the exact dimensions mentioned in this support doc before you upload it. http://en.support.wordpress.com/themes/custom-header-image/ This may also be of interest http://en.support.wordpress.com/images/troubleshooting-images/ If that still doesn’t work, as hanni suggested it, please contact Support directly. February 23, 2010 at 5:57 am #451602 justjenniferModerator NOTE TO STAFF: Prologue and P2 need to be added to the Custom Header Image doc. tia February 23, 2010 at 8:50 am #451622 panaghiotisadamMember Others too – correct list here: http://wpbtips.wordpress.com/2009/03/24/header-images/ Author Posts The topic ‘Need help with custom heading’ is closed to new replies.