Need help with domain name change and plan

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  • #3096610

    anonsmithe
    Member

    Hi,
    I am currently on the Free plan for my semipro blog going on 3 years. I do pay $28 per year for the current domain which is coming due in a month.
    However, I am trying to create a new blog in a somewhat different direction and I want to shut down my current one when I have the new one up and running. (I figure around September/October, maybe sooner).
    I know it would likely be easier to redo my current blog, but there are two problems with that. 1) I need to change the domain name to fit the new blog and 2) I am building the new blog separate because I have a fair amount of readers plus 54 subscribers on my current blog and I don’t want to shut it down abruptly for several months while I deal with the mess of building a new blog/site.

    I am interested in getting the Personal plan, but under a new domain. I can’t afford two domain registrations. I also do not want to invest $70 a year into a potential dead horse. The Personal plan outside my dashboard is $4/month, but inside my Dashboard it is $2.33/month which is much better.
    Is there a way to get the Personal Plan for the “upgrade rate” I guess it is and have a new primary registered domain name? Like I said, I will be shutting down my current blog in a few months.

    The blog I need help with is itsaboutthemusicblog.com.

    #3096773

    mouli
    Member

    I think a member of staff needs to comment on this so I have added the tag modlook to the post.
    You should hear from them shortly

    #3096789

    kokkieh
    Staff

    Hi there,

    s there a way to get the Personal Plan for the “upgrade rate” I guess it is and have a new primary registered domain name?

    No. That reduced cost for the Personal Plan is based on the domain you already own, and is only available for that site already connected to the domain. If you want to buy Personal with a new domain for a different site, you’ll need to buy the Personal Plan for that site at full cost.

    As for your existing domain, that domain will expire in June. If you want to keep on using it beyond that, you will need to renew it, and domains can only be renewed for a year at a time. However, if you let it expire your site will still be accessible at the free WordPress.com address, itsaboutthemusicblog.wordpress.com, so you won’t need to “shut down” your site in any way.

    #3096848

    anonsmithe
    Member

    Thank you for passing this on Mouli.
    Hi Kokkieh,
    I know I need to renew my current domain, but I don’t want the name anymore. I’d rather let it expire and revert back to the Free .com version and have a new domain because the current one does not fit with the new site I want to do.

    It is looking to be too expensive to do a new site now. I don’t think it is worth $50 a year. I’d do it for $28, but I understand that registrations outside of plans are no longer allowed.

    I don’t want to give up doing a new site, but it is looking like I have to. This would be bad.

    #3096860

    kokkieh
    Staff

    It is looking to be too expensive to do a new site now. I don’t think it is worth $50 a year. I’d do it for $28, but I understand that registrations outside of plans are no longer allowed.

    As you already have a site with a domain, you should still be able to purchase domains without purchasing a plan, so if you want to make the new site in this same account, go ahead and try adding the domain.

    However, should you let the current domain expire or cancel it so you have no domains on your account any more, that will switch your account to plans-only, and then you’ll have to buy a plan to add a new domain.

    #3096877

    anonsmithe
    Member

    I’m confused I think. Are you saying I can add a domain to my present one now for $28 and it would show with the new name or would it still be under the current domain name as a sub domain?
    If I can do as you suggest, could I add the domain and then let the current one expire and then the new one would be the primary and the only one?

    #3096878

    anonsmithe
    Member

    Should I not be able to add a new domain name under my current one or should it not work the way I need it to, I have a question about the Personal Plan should I decide to get it later.
    Is the level of support under the Personal Plan the same as I currently have? (I don’t have chat support access currently but used to because I understand it is no longer offered anyway and hasn’t been for at least a year).
    I’m also concerned about the huge lack of free themes under the Personal Plan. It’s down to about 12 and none of them will work for my new site except Twenty Seventeen, but that is a duplicate of my current theme and I want something different.

    Thank you

    #3096888

    kokkieh
    Staff

    I’m confused I think. Are you saying I can add a domain to my present one now for $28 and it would show with the new name or would it still be under the current domain name as a sub domain?

    As your account already owns a domain, you should be able to add another domain to any site in your account, not just to the site that already has a domain. If you add the domain to the same site as the current domain, which domain is visible would depend on which one you set as the primary domain on the site.

    If I can do as you suggest, could I add the domain and then let the current one expire and then the new one would be the primary and the only one?

    You can do that, yes, though you control which domain is the primary domain on a site. You can change that at any time from My Sites ->Domains.

    Is the level of support under the Personal Plan the same as I currently have?

    All plans have access to live chat support – 24/7 for the Business Plan and 24/5 for Premium and Personal – and private email support. Sites with legacy stand-alone upgrades have access to private email support via the contact form at https://wordpress.com/help/contact

    I’m also concerned about the huge lack of free themes under the Personal Plan. It’s down to about 12 and none of them will work for my new site except Twenty Seventeen, but that is a duplicate of my current theme and I want something different.

    Where exactly are you seeing this? If I look at themes for your sites at https://wordpress.com/themes/free/itsaboutthemusicblog.com I can see 92 free themes listed. I also see the same themes listed for your private test site.

    We do periodically retire themes, at which point they become unavailable for new sites, but retired themes can still be used on any site that had that particular theme activated at some point in the past.

    #3096891

    anonsmithe
    Member

    Hi Kokkieh,

    Ah, this is looking hopeful again! Thank you!
    So if I understand correctly, I can upgrade to the Personal plan for $28 (to renew it so to speak) and add a new domain to my current “account”, make it the primary and people will be able to access the new site with the new domain name directly without having to first access the old one?

    “Sites with legacy stand-alone upgrades have access to private email support via the contact form at https://wordpress.com/help/contact
    What does this mean? Does this mean that I will only have the same support level I have now because my account is 3 years old even if I “upgrade” to a personal plan? What I have now and it is hit and miss at times (Sometimes I must wait for a week for a reply for help). I would like to upgrade the support a little and I am under the impression that the personal plan does that by offering chat and private email support.

    Yes, there are 92 free themes in my dashboard, but not outside of it, that
    is what I was referring to. So if I renew/upgrade to the personal plan I would have access and be able to use whatever themes are available in my dashboard? By being able to do the above actions I asked about that would solve a list of issues and I can then drop or change that test site to the new site domain and get to building it!

    Thank you

    #3096898

    anonsmithe
    Member

    Just noticed I can’t edit here so I wanted better clarity in my first question:
    So if I understand correctly, I can upgrade to the Personal plan for $28 (to renew it so to speak) and add a new domain name to my current “account” without paying for a second domain, make it the primary and people will be able to access the new site with the new domain name directly without having to first access the old one?

    #3096900

    kokkieh
    Staff

    So if I understand correctly, I can upgrade to the Personal plan for $28 (to renew it so to speak) and add a new domain to my current “account”, make it the primary and people will be able to access the new site with the new domain name directly without having to first access the old one?

    Correct, with one caveat:

    If you upgrade to Personal for the reduced cost, it will also renew the domain that is already in your account, so the free domain credit on the plan will be used for that and you’ll have to purchase the new domain separately.

    If you want to use the free domain for a new domain and not renew the current domain, let me know and I can help you add the plan manually to make sure it’s not automatically linked to the domain you already have.

    This is if you want to add the plan and new domain to the itsaboutthemusicblog.wordpress.com site that already has a domain, rather than a different site. If you want to add them to a different site, you’ll have to pay full price for the plan.

    What does this mean? Does this mean that I will only have the same support level I have now because my account is 3 years old even if I “upgrade” to a personal plan? What I have now and it is hit and miss at times (Sometimes I must wait for a week for a reply for help). I would like to upgrade the support a little and I am under the impression that the personal plan does that by offering chat and private email support.

    The Personal Plan includes live chat support, Monday to Friday, yes. At the moment you have access to email support, but minimum email response times are determined by your plan, and even though you have a paid upgrade on your account, your site is on the free plan, meaning tickets are assigned the lowest priority. Usually that won’t make a significant difference, but we’ve had a very high support volume lately, meaning it can take a bit longer to get a reply via email.

    Yes, there are 92 free themes in my dashboard, but not outside of it, that
    is what I was referring to

    What do you mean, not outside of it? There are only two places to activate a theme on a WordPress.com site: My Site ->Themes, and Appearance ->Themes in the WP-Admin dashboard. Both should list the same themes, with the exception that WP-Admin will also show retired themes that you may have had active on the site in the past.

    So if I renew/upgrade to the personal plan I would have access and be able to use whatever themes are available in my dashboard?

    You should be able to activate any free theme on your site, regardless of plan. To activate a Premium Theme, you’ll either need to purchase the theme, or upgrade to the Premium or Business Plan which includes access to all premium themes as well as all free themes.

    #3096904

    anonsmithe
    Member

    If you upgrade to Personal for the reduced cost, it will also renew the domain that is already in your account, so the free domain credit on the plan will be used for that and you’ll have to purchase the new domain separately.

    If you want to use the free domain for a new domain and not renew the current domain, let me know and I can help you add the plan manually to make sure it’s not automatically linked to the domain you already have.

    This is if you want to add the plan and new domain to the itsaboutthemusicblog.wordpress.com site that already has a domain, rather than a different site. If you want to add them to a different site, you’ll have to pay full price for the plan.

    I’m still a bit confused on this. Let me see if I understand. Earlier you stated that I could just add a domain to my current account without extra cost.
    I was asking if I could renew my account on the Personal plan which would renew the domain I already have, but I would add a new domain for free under that account and make it the primary over the current domain. (This way I would not have to delete my current site at least for some time). My concern was by doing this was access to my new site. In other words would people be able to type the name of the new site directly, (www.newsiteblog.com) like my current one is or would that not work and they would have to type my current site (itsaboutthemusicblog.com). My current site domain does not have “wordpress” in the address because it is registered. (That expires in a month and a half and I would like to do any possible renewal changes for the same price before then).
    It would not make any sense to have a new site name under the old one.

    If I understand correctly, I think I would like to add the plan manually and use the free domain for a new domain name and not renew the current one as long as:
    1) My current site/domain is not deleted until at least October and just reverts back to the unregistered version of “itsaboutthemusicblog.wordpress.com”
    2) If doing this will cost me $28 instead of $50+

    I really appreciate the help you are giving me Kokkieh!

    #3098003

    kokkieh
    Staff

    Earlier you stated that I could just add a domain to my current account without extra cost.

    No, I did not. I said as your account already own a domain, you can add additional domains without being required to buy a plan. But you still need to buy the domain. A domain is only free if it’s purchased using the free domain credit in a plan.

    I was asking if I could renew my account on the Personal plan which would renew the domain I already have, but I would add a new domain for free under that account and make it the primary over the current domain.

    No. If you add a plan on the current site, the free domain in the plan will be used to renew the current domain. You’ll need to buy the additional domain separately.

    If you do not want adding the plan to renew the current domain, and use the free domain in the plan for a different domain instead, I’ll need to add the plan to your site manually. But then your current domain will expire in a few weeks.

    If I understand correctly, I think I would like to add the plan manually and use the free domain for a new domain name and not renew the current one as long as:
    1) My current site/domain is not deleted until at least October and just reverts back to the unregistered version of “itsaboutthemusicblog.wordpress.com”

    Your current domain, itsaboutthemusicblog.com, expires on 18 June. The only way to prevent that is to renew it for another year.

    It also sounds like you want the new domain and the Personal Plan on another site, not on itsaboutthemusicblog.wordpress.com. If that is the case you’ll need to buy a plan for the other site via My Site ->Plans at the full cost. The automatic discount only applies if you buy a plan on the site that already has the domain.

    #3098162

    anonsmithe
    Member

    Ok, obviously I am misunderstanding, sorry.
    I am very confused now.

    First, I thought my current domain is itsaboutthemusicblog.com. If it is now itsaboutthemusicblog.wordpress.com, that means my current domain is already expired, which means the emails I received telling me that it expires June 18 are in error or bogus.

    Yes, I am trying to create a new site and change the name of my domain because my current domain name doesn’t fully match the content that will be on my new site. I would just change my current site, but the problem is that I’d still have to change the domain name and I would have to shut it down for at least a month or two and then any current readers and subscribers who wanted to stick around and read my new site would not be able to because they would have no access during that period and would also not know where I went. They would just figure I was gone and that’s it. (I don’t want to leave my site up in a huge mess while I work on it). Of course, if none of my current readers has any interest in the new site, there is nothing I can do about that and nothing to worry about then.

    I don’t want my current site and domain name to renew for another year, but if that means no longer having access to it myself when it expires, that is not good. I need time to build my new site and transfer some of the stuff that will be appropriate to the new site and that is going to take a couple of months.
    If all that happens is my current domain changes from itsaboutthemusicblog.com to itsaboutthemusicblog.wordpress.com when it expires, I’m good with that.

    If you do not want adding the plan to renew the current domain, and use the free domain in the plan for a different domain instead, I’ll need to add the plan to your site manually. But then your current domain will expire in a few weeks.

    I’m confused here too. I understood I thought, that by adding the plan to my site manually and using the free domain in the plan for a different domain (my new one) instead and letting the current domain expire. Then all that would happen would be that my current domain would not be deleted, but just revert back to the unregistered version of itsaboutthemusicblog.wordpress.com instead of itsaboutthemusicblog.com and I could then have the new domain name registered under the plan for $28.
    Am I missing something?
    If that is not the case, then I will let my current domain lapse and expire if it just reverts back to the unregistered version and I do not lose access to it and I won’t bother registering the new domain and site and just keep it under the free plan with a long name (with the wordpress.com added). Spending $50+ for a more casual site then the semi-pro one I have now is a total waste of money on my income.
    If however, letting my current domain lapse and expire means I lose access to it, then I will have to give up the whole idea of creating a new site and just let it all disappear.

    If I can do as described: Add the plan to my site manually and using the free domain in the plan for a different domain (my new one) instead and letting the current domain expire. Then all that would happen would be that my current domain would not be deleted, but just revert back to the unregistered version of itsaboutthemusicblog.wordpress.com instead of itsaboutthemusicblog.com and I could then have the new domain name registered under the plan for $28. Then I think that is what I want to do. Let me know so I can choose my new site name and we can get that set up if I understand correctly.

    #3098508

    anonsmithe
    Member

    Well, I guess there is no way to change the domain name to match the new site I want to do without spending $50+. I thought there might be a way by having the plan added to my site manually and letting the current domain expire without losing access to it so I can save some of it to transfer to the new site.
    All I wanted to do was have the domain name match the new site name and have the plan for $28. If I was keeping the current domain and continuing it, I’d pay $50 for that because it is designed as semi-pro. However, I am wanting to close that chapter in my life and do a new site that is more casual and less of a pressure cooker which is not worth spending a lot of money on. I don’t mind if I have to keep the new site and its domain unregistered under the free plan, but it will be harder for current readers and subscribers who may want to follow to find it and continue subscription and such.

    I just wanted to change the name of my domain to match a new site I want to do and have the plan with the addition of chat support for the renewal rate.

    If that can not be done, I want to know if I let the current domain expire, does that mean I lose access to it so I can transfer some stuff to the new blog?
    I understand if I let my current domain expire, that’s it, it’s permanent, unless I want to spend $800 to try to get it back (not in my plans).

    #3098546

    you need to create a new url name like “blablabla.com” then wordpress will point your actual blog the new name. But I don’t know if you will want people to see your new blog by searching your actual blog name and they are transfered to your new blog. You have the choice I could imagine. I have never done it. I think you stop people searching your old blog name and not see it on line. You may choose what how you want it. But a support at WordPress could tell you better how you can do it. Good luck with it.

    #3099182

    kokkieh
    Staff

    First, I thought my current domain is itsaboutthemusicblog.com. If it is now itsaboutthemusicblog.wordpress.com, that means my current domain is already expired, which means the emails I received telling me that it expires June 18 are in error or bogus.

    Your domain is not expired. Where do you see this?

    Your free WordPress.com address is itsaboutthemusicblog.wordpress.com. That address always exists, from the moment you created your site until the day you delete it. It never goes away, even if you add a custom domain.

    At the moment, you have a custom domain on that site, itsaboutthemusicblog.com, and that domain is set as the primary domain on the site, meaning that’s the one people see when they view the site in their browsers. That is the domain that is currently visible to me, and that domain is active. You should be able to see it, and see it set as the primary domain, if you view My Site ->Domains.

    I don’t want my current site and domain name to renew for another year, but if that means no longer having access to it myself when it expires, that is not good.

    If your domain, itsaboutthemusicblog.com, expires, you and all your followers will still have access to the site at the free address, itsaboutthemusicblog.wordpress.com, as that address never expires. In other words, your domain can expire. Your site can’t.

    If all that happens is my current domain changes from itsaboutthemusicblog.com to itsaboutthemusicblog.wordpress.com when it expires, I’m good with that.

    That is all that will happen, yes.

    I understood I thought, that by adding the plan to my site manually and using the free domain in the plan for a different domain (my new one) instead and letting the current domain expire. Then all that would happen would be that my current domain would not be deleted, but just revert back to the unregistered version of itsaboutthemusicblog.wordpress.com instead of itsaboutthemusicblog.com and I could then have the new domain name registered under the plan for $28.

    If I help you add the plan manually on the existing site, itsaboutthemusicblog.wordpress.com, then you’ll register the new domain also for that site. So in that case the site will not revert back to the free address, but will start showing at the new domain instead. It will be the exact same site, just with a new domain.

    If you want the new domain on a brand new site, create the new site at https://wordpress.com/start/site/, and then add the domain you want at My Site ->Domains ->Add. If you do this while the other domain is still active you will not have to buy a plan to add the domain.

    However, if you let the domain on the existing site expire before you buy a domain for the new site, your account will be switched to plans-only, and then you will be required to buy a plan to add the domain.

    In other words, at this point you do not need to buy a plan to add a domain to another site in your account. This will change the moment the domain you already own expires in June.

    #3099334

    anonsmithe
    Member

    Hi Kokkieh,
    Ok, you were confusing me with the address. As I understood it, I registered my domain long ago to drop the “wordpress” part and make the address shorter. In other words, a custom domain. You had me thinking that everyone sees “itsaboutthemusicblog.wordpress.com” right now instead of the custom domain. Thanks for clearing that up about the difference between addresses and sites.

    Yes, I can see the domain as the primary.

    Let me see if I understand this:
    If I have you add the plan manually on the existing site, I can register the NEW domain I want instead of the current one for the upgrade price?

    Ultimately, I want to change my blog and have a new domain name for it that fits. The problem is that I can’t shut it down or do the changes on the fly while it is still going. If I did that it would confuse my readers and me to the point of non-repair. I need to create the new blog separate and then once I have it ready, I can switch over. This will also allow me to give fair warning to my readers about the change. (I’m running out if time on this because of all the confusion about what I want to do)!

    I would like the plan for the added support, should I need it. I would also like to use one of the free themes I can see under my current account as I do not see the same choices under https://wordpress.com/start/site/.

    Let me see if I understand:
    I can choose a new domain, start building my new blog and add it to my current domain. Then have you add the plan manually and register the new domain in place of the current one for the upgrade price?

    If it is only switching the domain name under the free account, then I have this question:
    Can I add a new domain now and re-register my current domain under the plan for the upgrade price, then change my current custom domain name later?

    If all the above fails, then I will have to let my current domain expire and just try to create a new blog provided I can find an appropriate free theme under the start site choices (not likely) and leave it at that without a custom domain. I’m ok with that if that is the only way to accomplish what I want to do without paying big money just to have more of a casual blog.

    Thank you

    #3099513

    kokkieh
    Staff

    If I have you add the plan manually on the existing site, I can register the NEW domain I want instead of the current one for the upgrade price?

    I can help you do this, yes, if this is what you want.

    I would like the plan for the added support, should I need it. I would also like to use one of the free themes I can see under my current account as I do not see the same choices under https://wordpress.com/start/site/.

    We do not list all the themes in the site creation flow, but once you’ve created the site you can switch to any available theme at My Site ->Themes. What plan you have has nothing to do with this, as I’ve said before in this thread.

    Can I add a new domain now and re-register my current domain under the plan for the upgrade price, then change my current custom domain name later?

    What do you mean “re-register the current domain”? The current domain, is already registered. It’s impossible to register a domain that is already registered.

    If you want to renew the current domain, then go to My Site ->Plans and buy the Personal Plan. That will automatically renew the current domain. Then you can buy the new domain separately whenever you’re ready.

    #3099641

    anonsmithe
    Member

    Hi Kokkieh,
    Ok, I think we are getting somewhere, I hope.

    We do not list all the themes in the site creation flow, but once you’ve created the site you can switch to any available theme at My Site ->Themes. What plan you have has nothing to do with this, as I’ve said before in this thread.

    Thank you for the explanation on the themes, that cleared that up. Now I know why I was not seeing all the free themes in the site creation flow.

    What do you mean “re-register the current domain”? The current domain, is already registered. It’s impossible to register a domain that is already registered.

    As to “re-register”, my bad, I should have said “re-new”. This has been a huge mess and I am now behind the 8-ball with all the confusion.

    That said, this is my plan: Let me know if this will work like it is or if it will not:
    1) Add my NEW domain to my existing account and start working on my new blog via the https://wordpress.com/start/site/.
    2) Then have you help me add the Personal Plan manually on the existing site and register my NEW “custom domain name” instead of renewing my current one for the upgrade price of $28
    3) Have or let my current/old “custom domain name” revert back to the long free version.
    4) Go in and set the old current domain/blog as primary, while I build the new blog under the new domain. My new blog will not be ready for launch until after June at some point.

    Will this plan work and accomplish what I need/want how it is?

    Is this the correct order of operations overall?

    Is #1 the correct way of adding my new domain name or does it need to be done differently to accomplish what I want/need?

    I want to make sure nothing disappears on me from the old or current blog that I need to copy and paste to the new one and that my readers will still be able to find the old blog under the old domain for now, while I work in the background and so that I can let readers know ahead of time about the changes to come.

    Also, I have a site or domain I think in my account called “test (and some numbers)”. Can I safely delete that without effecting anything else? I want to start fresh with my new domain name if I need to add it first.

    Let me know and then you can tell me what we need to do so I can renew using my NEW domain in place of my current one with the upgrade price.

    Thank you.

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