Need help with email subscriptions to my blog

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    Posts
  • #1100005

    benweinlick
    Member

    Hi there,
    I recently revamped my site and need to be able to transfer over all the previous blog subscriptions emails so that when a new post goes out, it notifies as usual via an email to the subscribers.
    It is the same URL for the site and I have jetpack connected to the same wordpress account from the older site.
    I tried disconnecting and reconnecting to no avail.
    I had previous help in the thread linked below, but I’m having similar trouble again.
    https://en.forums.wordpress.com/topic/recent-web-site-update-and-need-to-link-the-old-site-to-the-new-one?replies=6#post-1095254

    The blog I need help with is thinkjarcollective.com.

    #1100088

    supportbot
    Member

    The blog you specified at thinkjarcollective.com does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

    #1100090

    timethief
    Member

    Tagged for Staff assistance.

    #1100254

    kathrynwp
    Staff

    Hi there – sorry to hear you’re having trouble again. Could you please explain in a bit more detail what the problem is so I can investigate?
    Thanks.

    #1100257

    benweinlick
    Member

    Well, I think we figured out the issue. The email subscribers are indeed connected correctly. The issue is the developer of our new self hosted WP site created custom post categories, so therefore when a new post goes out under any of the custom posts they don’t get sent out to the subscribers. Do you know of any ways to fix this?

    I heard this is a feature that Jetpack subscriptions does not have yet. Are there any plugins?

    Thanks for your time,
    B

    #1100259

    kathrynwp
    Staff

    Thanks for clarifying. I believe this is on the developers’ list as a future enhancement to Jetpack.

    You could try posting in the WordPress.org support forum if you’re looking for a workaround in the meantime:

    http://wordpress.org/support/

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