Need Help with Erractic (Frustrating) Behavior: Portfolio Projects Won't Display

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  • #2433574

    clsrmusic
    Member

    I’ve been a WordPress.com user since March and I’m finding that periodically my site refuses to display my portfolio projects. (“Ooops! That page cannot be found.”) I can usually remedy the problem by changing the theme, adding a new widget, saving it, and then changing the theme back again and rebuilding my widgets (which I invariably lose in the process.) But now my work-around isn’t working either!

    This problem, although (seemingly) random and erratic, is becoming consistent. Consistent enough that I check daily to see if I have to fix my site. My site is completely useless if my projects don’t display so any help in solving the problem permanently would be truly appreciated!

    Additionally, when I am building a project I always get the same “Ooops” error if I try to use the “Preview” button. I have to save the project and then view it in order to see it. (That problem has been consistent for about two months whether I can see the project on the live site or not.)

    I’m currently using the Skylark theme (I switched this week) but this also happened with the Highwind theme that I was using before. (I’m limited to which themes I can use due to the design of my site.)

    Thanks for any help you can give.

    The blog I need help with is clsrmusic.wordpress.com.

    #2433722

    timethief
    Member

    So far in virtually every case of bloggers making this complaint it would seem that they do not follow or understand the set up instructions found here https://theme.wordpress.com/themes/skylark/ and the associated support docs at https://en.support.wordpress.com/portfolios/ and https://en.support.wordpress.com/portfolios/portfolio-shortcode/. Have you consulted them?

    #2433727

    clsrmusic
    Member

    Aha! Thank you TimeThief. When I read it earlier, I missed the small troubleshooting section at the very bottom of your second link about unchecking and rechecking the portfolio box. (That’ll teach me to read more thoroughly!)

    I guess my next logical question would be, is there something I can do to prevent this from happening in the first place (i.e. is there something that I’m doing that causes this?)

    Again, many thanks for helping me repair my site!

    #2433729

    timethief
    Member

    Sorry but I cannot help you beyond what I posted above.

    #2433880

    macmanx
    Staff

    Would you please let us know the URL of the page you’re referring to?

    Also, is the issue currently visible, or is it in its fixed state at the moment?

    #2433893

    clsrmusic
    Member

    The site is https://clsrmusic.wordpress.com. It’s currently working fine at the moment – TimeThief’s suggestion of disabling and then re-enabling the portfolio feature on the Settings – Writing screen fixed it. So my question is: Is there something I can do to prevent this from happening again? (Am I doing something to cause this? I do have a knack for – and a history of – stumbling on obscure ways to “break” software…) Oodles of thanks for any answers on how to prevent this pesky problem.

    #2433898

    macmanx
    Staff

    It’s hard to say, I’ve never heard of this problem, so I couldn’t even begin to suggest how to avoid it. :)

    If it every happens again, please just reply to this thread with the URL of the page and leave it as-is so I can take look.

    #2433921

    clsrmusic
    Member

    Will do – thanks very much!

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