Need help with expired domain

  • Author
    Posts
  • #3420955

    qualsys
    Member

    how can I contact the wordpress support team to recover my expired domain?

    #3420971

    justjennifer
    Moderator

    Hi there, what is the domain that has expired?

    #3420973

    Hi there,

    I’ll be happy to contact the registrar to see if we can restore qaspire.com to your account, but we need to move quickly on it because the domain will be entering redemption soon and it would cost much more to retrieve the domain at that point. I will send you a manual payment request form for you to repurchase the domain once you confirm.

    Let me know if you have any questions.

    Thanks!

    #3420978

    qualsys
    Member

    Hi, please send me the manual payment request form so that I can do the required. The domain has expired on 04th Dec 2018 so I guess it would still be in grace period.

    #3420979

    qualsys
    Member

    Sorry, 04th Dec-2019 is when the domain expired.

    #3421004

    No problem. I have just emailed a payment form to you for the redemption fee and annual registration of the domain. I have also sent a note to our domain partner. It typically takes them about 2-3 days to get back with us. We will share updates here.

    #3421024

    qualsys
    Member

    hi,

    I have done the payment just now. I will wait for the update here – and how many days does it take after that for domain to get back up?

    Regards,

    Tanmay

    #3421036

    Tanmay –

    We have received your payment. Our domain partner should be back in touch with us in 2-3 days with a status update. At that time it only takes us a few minutes to get things restored on the account and you’ll be back up and running.

    #3421105

    qualsys
    Member

    Thanks for the update and assistance here.
    I look forward to the next update and having the site up and running in a few days.

    Tanmay

    #3421981

    qualsys
    Member

    hi,

    I look forward to the update on domain redemption from the domain partner.

    Regards,

    Tanmay Vora

    #3422959

    qualsys
    Member

    Hello again,

    Just wanted to check if you received any update from your domain partner about registration and redemption my my domain QAspire.com? Since you had mentioned 2-3 days as turn around time, I was wondering if this can be enabled sooner so that the website can be up again.

    Thanks in advance for your help, which I so appreciate.

    Regards,

    Tanmay Vora

    #3422972

    Hi Tanmay,

    it seems that the email we sent to our partner bounced back, that’s why we had no news. I’ve just reached out to them again, so in a couple of days, your domain should be back at your account.

    Sorry for the delay!

    #3423421

    qualsys
    Member

    Thank you for the update. I look forward to the update in coming days.

    Tanmay

    #3423525

    Hi Tanmay,

    I just wanted to let you know that domain qaspire.com has now been restored to your site.

    Let us know if you have any further questions and we’ll be happy to help.

    Have a great day!

    #3423626

    My WordPress address is http://www.zetadavidson.com–as I said my bank sold, and we were told all of our automatic renewals would be fine. Obviously not. Help.

    #3423672

    macmanx
    Staff

    @zetadavidson611392839f We’d be happy to help you, but would you please open your own support request via https://wordpress.com/help/contact ?

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