Need refund for auto-renewal fee I was not aware of

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  • #1462353

    saramcnutt83
    Member

    I received notification yesterday that the $30 annual renewal fee was being charged to my paypal account. I do not use wordpress and I was not aware I was on auto-renewal NOR that my credit card was stored. I would like this canceled and refunded immediately please.

    The blog I need help with is saramcnuttdotcom.wordpress.com.

    #1462433

    auxclass
    Member

    You should be able to get your own refund at

    Dashboard >> Store >> My Upgrades >> Mouse over and click on Refund >> Remember also to disable the auto renew

    I have also flagged this for the staff

    The renewal notification system has been broken for some time, I turned in a ticket a few weeks ago and they said they had fixed part of it, it looks like they have not fixed all of the system and people are still not being told of the upcoming renewal – which is the ticket I turned in

    #1462435

    saramcnutt83
    Member

    Thank you for your reply but there’s no option for “Refund” even though it says you have 48 hours to request one and the process date is today.

    #1462507

    Howdy Sara,

    I have cancelled your Custom Design upgrade, and refunded the $30 to your account. Be aware that the transaction can take up to 7 days to appear on your statement, although it usually goes through much quicker than that.

    Cheers,

    #1462551

    jennkorszun
    Member

    I don’t see a refund button either. I do not want to renew. Why does it automatically?

    #1462552

    Hey Jenn,

    I’ll send you an e-mail about this separately, to make sure that we keep track of the replies separately from this ticket.

    Keep an eye out – I’ll be in touch shortly!

    Thanks,

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