Need to direct Bluehost email to WordPress

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  • #1670407

    lorinash
    Member

    I have a new domain and associated email from Bluehost. I apparently need to configure my DNS, but I’m a total non-techie and don’t even know what this means. I did contact Bluehost as directed to get the appropriate information necessary to do this. HELP!!

    The blog I need help with is theintimacytoolbox.com.

    #1670447

    auxclass
    Member

    This should get you started: http://en.support.wordpress.com/domains/add-email/add-other-email/

    How to enter the data you were sent – it you are still at a total loss – please post what you were sent by BlueHost here and someone should be able to help you with the format – put the info between the code tags to preserve info

    #1670449

    lorinash
    Member

    box961.bluehost.com with priority of 0

    then set A record for mail. and point to 69.195.124.161

    This is totally foreign to me. Hopefully I’m not compromising the security of my email by posting this – if I am I hope you will remove my post.

    Sorry to be such a naive newb.

    #1670451

    auxclass
    Member

    Hopefully I’m not compromising the security of my email

    Not at all, if it was a security issue I would not have suggested you post the info

    #1670452

    lorinash
    Member

    So what do I do with that information from Bluehost?

    #1670455

    auxclass
    Member

    My best estimate based on what you have provided from BlueHost is:

    MX 0 box961.bluehost.com.
    A mail 69.195.124.161

    However it looks like the info might be incomplete – my email required a line to associate the domain name theintimacytoolbox.com with the host and I am not seeing that

    I have flagged this for the staff to help but they are a bit backed up at present –

    My other suggestion is to go back to Blue Host with what I have posted here and ask them if things are complete

    The code goes into the box as described in the link I gave above – don’t forget the full stop character (period) with the first line

    #1670462

    lorinash
    Member

    I’m on with the Bluehost support person now and they need WP’s “mx records.”

    #1670464

    auxclass
    Member

    The “MX records” are some of the records that Blue Host requires to be added to your site here on WordPress.COM

    Any existing MX records would not be relevant to your email

    #1670465

    lorinash
    Member

    Wow, this is really frustrating. I feel like I am asking the Bluehost person for the right information – what I need to direct my Bluehost email to my WordPress site.
    I dont know what to do at this point.

    #1670466

    lorinash
    Member

    will you please give me the exact verbiage to use when asking for this information from Bluehost?

    #1670468

    auxclass
    Member

    Each host is a bit different – my best would be to give them a link to this thread & they can read what I have posted above

    The format for making my email work is below – the difference between what I see from Bluehost and my host is close but not quite, which is why I ask about the completeness of the info from Bluehost

    MX 10 mail.my-site.com.
    A mail 255.255.255.255
    #1670472

    lorinash
    Member

    I am with Bluehost CS right now. They know the issue. Here is what they said:

    Right now your MX record points to mail.theintimacytoolbox.com, which points to the same address as your website. So your website and your email are hosted in the same place. We would need a different IP address or host name to point your mail somewhere else, and keep the site here.

    #1670474

    auxclass
    Member

    Based on what makes MY email work – the below records use your data

    MX 10 mail.theintimacytoolbox.com.
    A mail 69.195.124.161

    But that does not match with what you have posted from Bluehost but is what I would probably try –

    Part of the problem is that not all the tech support people are real informed to hosting email while not hosting a web site – not a large part of the business it seems –

    Sorry I can’t be of more help – been a while since I have seen a Bluehost email support request here

    #1670475

    lorinash
    Member

    Ok thanks. I’ll keep trying to get this sorted out!

    #1670476

    auxclass
    Member

    You be welcome & Good luck

    I just spend a bunch of time with search engines and could not find an example

    I have also suggested that the support documents be updated to have an example from Bluehost since they are one of the hosts that are used with Guided Transfers

    #1670484

    auxclass
    Member

    One other issue is that you don’t seem to have your name servers pointed to WordPress.COM – that will prevent access to your WordPress.COM blog and also stop email from working

    http://en.support.wordpress.com/domains/map-existing-domain/

    I am going on the theory that you have a blog here that you want to have theintimacytoolbox.com. display your blog here at WordPress.COM

    #1670652

    jackiedana
    Member

    It looks like your domain registrar is not WordPress.com, and your site is not currently hosted on WordPress.com.

    Is your ultimate goal to use WordPress.com or Bluehost as your hosting provider for your actual website?

    If you wish to use WordPress.com, you will need to update your name servers to point here. Once that has been done and the domain records have updated to reflect WordPress.com as your hosting, we will need the full MX records from Bluehost for your email:

    http://en.support.wordpress.com/domains/custom-dns/

    If you’re not planning on using us for your hosting, then we would not have anything to do with your email, and you could cancel your domain mapping for a refund, as that would do you no good at Bluehost.

    #1670664

    From reading your other help requests, I know that you are moving to Bluehost.

    In that case, I think the only thing you need to do is change the name servers for the theintimacytoolbox.com domain to point to the Bluehost servers. Once you do that, they should be able to manage the email stuff from their end. In the messages above, it kind of sounds like you just weren’t sure what to ask for or where to start! DNS can get pretty crazy, so keep at it and don’t get frustrated!

    Changing DNS isn’t an easy task :) but the first best thing to do is to make absolutely certain of your end goal. I would recommend contacting Bluehost and asking the following:

    Hi,

    My domain is theintimacytoolbox.com and I bought it through WordPress.com but not I want to set it up on Bluehost. If I update the name servers for theintimacytoolbox.com to NS1.BLUEHOST.COM and NS2.BLUEHOST.COM, is that the right thing to do and can you help me get it connected to my Bluehost account (including email) after the change goes through?

    Thanks!

    You should also mention whether you had any past email setup for any addresses like (email redacted) (it doesn’t look like you did).

    I suspect they will say yes and at that point you should go ahead and follow these instructions to update your name servers:
    http://en.support.wordpress.com/domains/change-name-servers/#changing-domain-name-servers

    After that, you’ll need to wait a day or so for the changes to go through (DNS changes can take a while), and then contact Bluehost for help setting up your hosting account and email.

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