New admin, we both lost access to blog

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  • #709983

    solvt
    Member

    I have created and have been the administrator of asker.wordpress.com for some years, and have used two different email addresses to be able to be administrator of that blog in addition to my own blogs.

    Now someone else was going to take over as administrator of asker.wordpress, and I changed to her mail-address under “settings”, and the new administrator accepted that her mail address should take over. I checked afterwards, and everything seemed OK.

    We did not remember that the new administrator already had her own blog (http://tigrachilli.wordpress.com/) registered on the same mail address, and probably this is now causing problems, because none of us can access asker.wordpress.com any longer, obviously we don’t have the correct password. When asking to have password resent, the new administrator does not get any mail about this (and I don’t receive it either).

    How can one of us get access to asker.wordpress.com again?

    Solveig Trippestad

    The blog I need help with is solvt.wordpress.com.

    #710083

    solvt
    Member

    Continued:
    With same admin for both (http://tigrachilli.wordpress.com/) and http://asker.wordpress.com we believed that asker.wordpress.com blog should show up under the button “blogs” when the new administrator had logged in (as it does for another admin of asker.wordpress.com without access to “settings”). Regrettably we only see http://tigrachilli.wordpress.com (blog of the new administrator), not http://asker.wordpress.com.

    #710228

    timethief
    Member

    @solvt
    We Volunteers cannot help with this issue. Will both of you please contact Staff with all your details. http://en.support.wordpress.com/contact/ After you use the searchbox, under the search results, at the bottom of the page there will be a section that says “Have you found the answer to your question?” You can choose either “Yes I found the answer to my question.” or “No I didn’t find the answer to my question and I would like to contact support for help.” The no option will reveal the contact form.

    #710345

    solvt
    Member

    Thanks for your reply. I contacted support 19th Sep, but still no reply. Does it usually take a few days?

    #710353

    timethief
    Member

    I’ll flag this thread for Staff attention.

    #710368

    macmanx
    Staff

    asker.wordpress.com apparently belongs to an entirely different username. If you’re not sure which one, we’ll get back to you via email very soon.

    Ownership and username details really aren’t something to discuss on the public forums.

    #710370

    1tess
    Moderator Emeritus

    I’ll remove the modlook and close this thread …

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