en WordPress.com Forums › Support New customer Author Posts September 18, 2018 at 3:15 am #3181893 elyatpMember I spent over 60 hrs putting together a very comprehensive web site on wix. When there were irregularities in the software, I could not get a response. This letter it to see if I can get a non canned response from your company. I am actually hoping for a phone number for tech services. September 18, 2018 at 5:51 pm #3182340 dkmytaStaff Hey there, There is no phone support at WordPress.com but if you have purchased an upgraded plan you should be able to access live chat here: https://en.support.wordpress.com/live-chat/ If you do not have an upgraded plan, you can always post your questions here and add the word modlook to the tag box on the right to get the attention of a staff member. For more information about how to get the attention of staff please review the following documentation: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Hope your issue gets resolved soon! Cheers September 19, 2018 at 12:19 pm #3182778 kokkiehStaff Hi there, You can see all the available support options here: https://en.support.wordpress.com/help-support-options/ Live chat and email support is available if you’re on a paid plan, else support is provided via this support forum, primarily by volunteers, but also by staff. Author Posts The topic ‘New customer’ is closed to new replies.