en WordPress.com Forums › Support New media won't load on either blog Author Posts May 4, 2017 at 10:02 am #2939315 kimwhitbyMember I cant add new photos – keeps saying the page needs refreshing AND the support person has vanished too The blog I need help with is kimwhitby.com. May 4, 2017 at 10:47 am #2939392 otpidusprimeStaff Hello @kimwhitby, Try this: Clear your broswers cache and cookies, login again and see if the problem still persists. Let us know. Thanks! 🙂 Author Posts You must be logged in to reply to this topic.