New publicizing tools

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    Posts
  • #1051508

    tremblaymax
    Member

    I’m trying to configure the new publicizing tools with my accounts but that doesn’t work. In example, the step where I am supposed to get a windows of which of my personal Facebook account or page I want to choose, that doesn’t show up.

    I already cleared my browser cache, and I tried with to accounts on several PCs and Mac. I just don’t know what to do know. The new Publicize tool doesn’t work for any of my social network.
    Blog url: http://epeelegendaire.wordpress.com/

    The blog I need help with is epeelegendaire.com.

    #1051607

    macmanx
    Staff

    Would you please tell us which browser (and version of) you’re using?

    #1051608

    tremblaymax
    Member

    I tried with Google Chrome 22 on PC, Internet Explorer 9 and Safari on Mac OS X 10.8.2.

    #1051611

    macmanx
    Staff

    What is the URL of the Facebook page that you’re trying to connect to?

    #1051612

    tremblaymax
    Member

    http://facebook.com/epeelegendaire.

    The problem is not only with facebook, that is an example. I cannot link anymore my Twitter account, nor my Linkedin account.

    #1051625

    tremblaymax
    Member

    I have new informations. I modified an article and it’s been publicized, even if my accounts aren’t shown in publicizing. So my guess is accounts are still linked in the publicize tool, but doesn’t show up correctly, so I can’t delete them correctly, nor reconfigure them.

    At this point, someone from WordPress.com will have to check the database under the cover :)

    #1051629

    macmanx
    Staff

    I actually don’t see any connections for that Facebook profile.

    Try the full reconnect procedure: http://en.support.wordpress.com/publicize/#reconnecting-facebook

    If you can’t do steps 1 and 2, proceed straight to step 3.

    #1051630

    tremblaymax
    Member

    I tried with no luck.

    I took some screen captures of what I’m saying, that’s pretty weird.

    How a new article can see my social accounts while the publicize view cannot show them to me ?

    #1051631

    macmanx
    Staff

    Well, that’s probably because they weren’t set under your weever95 account.

    You would need to be logged in as the user who set the connections in order to manage them via Settings -> Sharing in your blog’s Dashboard.

    Also, I don’t see http://facebook.com/epeelegendaire referenced in that first screenshot.

    #1051632

    tremblaymax
    Member

    No but this is my official page controlled by my personnal account, but I cannot change it because of all of this.

    Also thoses accounts have been set-up by me on Weever95. From what I understant, the publicize tool works individually with wordpress blog and wordpress account. So I tried to create another account (Epeelegendaire2011) which is mine too, tried to configure my social accounts with that account too, but with no luck.

    I also verified under my EpeeLegendaire2011 account to check if the publicize tool was empty or not, Actually, there’s nothing shown there too.

    All of those social accounts you’ve seen previously in the screen shots are mine, and cannot been configured by any other user than Weever95 and EpeeLegendaire2011.

    #1051633

    tremblaymax
    Member

    Oh and I’m really sorry if I am not that good with english, that is not my primary language as you can see :)

    #1051635

    macmanx
    Staff

    Sorry for the trouble! We’re looking into this.

    #1051636

    tremblaymax
    Member

    Thanks for your support :)

    #1051640

    macmanx
    Staff

    You’re welcome!

    We’ll let you know as soon as we have something.

    #1051644

    macmanx
    Staff

    This is all fixed up now.

    Please try reconnecting again: http://en.support.wordpress.com/publicize/#reconnecting-facebook

    #1051645

    tremblaymax
    Member

    Yup, everythings works fine now, thank you very much !!

    #1051646

    macmanx
    Staff

    You’re welcome!

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