New Theme Customizer Launched on

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    @designsimply To be honest I’ve only tried it on the theme I was using, so I’ll have a go on a different one and see if that makes a difference.

    The iPad doesn’t freeze, it simply kills the safari app and I go back to the home screen. Weird. I checked it on my Windows laptop and it was still really slow to update the changes in real time. Perhaps it was just too much for my safari app to cope with. I will try the different theme option though.

    I’ll keep you posted.





    The new Live Preview option does not work at all for me. I select it and a new window opens, but the preview side of the screen is blank! No matter what I click on, the screen stays blank. I’m using IE9. I’ve tested cookies, pop upblockers and compatability view, none of which makes any difference.



    I echo Moosenoose–at least it’s not just me. I checked the same issues–third party cookies allowed, pop ups allowed, even tried compatability view–and I just get a white blank space where the preivew should be. I’m using IE9 and Windows 7. What am I doing wrong?



    It’s the same for me as it is with moosenoose and kayhudson. I’m using a Mac OSX 10.4.11 (old, yes, but no problem in the past with or .org) and Firefox. I get a blank screen. At one point I did get a preview after starting over a few times, but then the preview disappeared after I tried to save a change.


    It’s nice to have all this stuff in one place rather than having to go to different pages. I think this is going to make things much easier.


    @antonioreyesdeleon, there’s no need to be rude. You have found the correct thread if you are having trouble with the new ‘Live Preview’ option which has just been released on The ‘Live Preview’ link will only appear under theme thumbnails on the Appearance → Settings page. Can you please confirm that’s where you looked and reply here with the link you are viewing if you are still unable to see the link?


    @moosenoose, @kayhudson, and @darsba, thanks so much for the notes. It’s strange that some of you are having trouble with IE9 and another with Firefox. I have tested Firefox and it works for me—I will find a copy of Windows so I can test IE as well.

    For now, @darsba, I do think Live Previews should be working for you in Firefox. Could you please let me know if the same problem happens for all of your separate blogs or if it’s just happening on one of them?


    @thesacredpath, it’s a game changer! :)



    @designsimply It’s happening for all of my separate blogs. I just tried Live Preview for all of them and I still get the blank page with the word “Done” at the bottom left corner. When I refreshed one of the pages, thinking that might help, I was dumped back to the Manage Themes page. Thanks in advance for any help you can give me.


    @darsba, I tested the ‘Live Reader’ for your account using your blog with Mac OS X version 10.7.2 and Firefox 12.0, and I was able to get it working without any problems. To rule out a local issue, are you able to do some additional testing?

    Here are a few things you can try:

    Clear browser cache and cookies:

    Try an alternate browser. If it works, then the issue is with the browser settings.

    Try an alternate computer if you have one in the same location. If another computer works, then the issue is computer settings on the first one.

    Try an alternate location. If it works, the issue is with your local network.


    I tested IE9 and the Live Preview option isn’t working for me in that browser. I’ve reported the issue to our developers, and I’ll let you guys know as soon as I have more info.


    I tried this on my test blog (, and had the same issue others reported above. The preview seemed to load very briefly (<1sec) and then changed to all white, with only the wordpress smiley face visible at the top left.

    I’m using Firefox 11.0, tried clearing cache, cookies etc, but didn’t make a difference.


    Okay, I’ve researched the Internet Explorer issue and worked through some ideas with the developers. We found that only blogs with custom domains are affected. I’ll post back here as soon as I have any new updates about it.

    I can’t reproduce the problem where live previews don’t work in Firefox. It always works for me in Firefox. By any chance, can people experiencing trouble with Firefox try testing from another browser on the same computer? That would help rule out a local browser setting of some kind.

    Regarding iPad 3rd gen, I found someone to test that and they were able to get it to work using both a normal blog and a blog with a custom domain. The first time they tried on blog with a custom domain, it returned them to the Appearance → Themes page, but then it worked fine after that.


    Does anyone know how to contact wordpress support. I have one blog, tried to log on, but couldn’t so I did a change password and somehow have a new blog with exactly the same name…geez and there is no way to bring this to their attention with the exisiting support choices…


    @thereturnofelliotteastman, you shouldn’t add on to forum threads which are not related to your issue. Please start a new Support thread at

    Note that it would be helpful to include important information such as the names of the two separate blog names.


    Thanks, I’m just getting started,,, so be gentle with me. My very first time. :)



    Looks pretty awesome. I can’t wait to try it out!


    I’m also having problems with Firefox and the Themes Live Preview. I’ve got Firefox v.11 on a Windows XP professional, O.S. I’ve just downgraded from Firefox 12 as it was causing havoc on my computer, and I didn’t have any problems with FF11 before. I’m not terribly happy about trying a different browser than Firefox for various reasons and anyway, shouldn’t this be made to work with all the new and just previous ones? Firefox upgrade their versions every couple of months now.

    The specific problem I’m having is that when I click on Live Preview, it shows me the view of the theme I’ve chosen for a split second and then vanishes and then there’s a blank screen in the right pane with the little smiley face in the top right corner (I believe it’s your stats smiley?) A few days ago I was able to get the preview to show by clicking my back browser button but now even that’s not available.

    The other thing is a suggestion, though I don’t know how feasible it is: would it be possible to be able to preview the themes with the different sidebar options?


    Sorry, correction: smiley face in top left corner. Bit dyslexic here!


    @absurdoldbird, I tested Firefox 11 on Windows and I was unable to reproduce the problem. Could you please let me know the URL of the blog where you see this problem happening?

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