New website, payment page has frozen

  • Author
    Posts
  • #3087461

    colourword
    Member

    I have just started up a new website with wordpress, basic plan. I paid by paypal and the page froze. Twice. Please help.

    The blog I need help with is palmprintorg.wordpress.com.

    #3087639

    colourword
    Member

    I think I ended up in the wrong place… I thought I was on chat. Not a great start.

    #3087751

    kokkieh
    Staff

    Hi there,

    On what page exactly is it freezing? When you click on the Pay via PayPal button here on WordPress.com, or when you get to PayPal’s interface?

    Can you please try clearing your browser cache and cookies and see if that makes any difference? Also see if you’re able to complete the purchase if you log in with another browser or with incognito mode in Chrome.

    #3087825

    colourword
    Member

    Hi Kokkieh, thank you for your reply. I went back the next day and the page worked, so I have completed my payment. It was the checkout page. Problem solved.

    #3087826

    Hi colourword,

    I’m glad to hear you were able to make a payment. I’ve checked your account and everything is okay there, so it looks like you are all set.

    You are welcome to use the email and Live Chat support included in your plan if you need any further help:

    https://wordpress.com/help/contact

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