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NextGEN error by activating jetpack plugin

  1. the Photogallery of the Plugin NextGEN Gallery´´(the slideshow when you press on a picture) does not work if I connect the Plugin Jetpack´´ with Could you help me, please? Sometimes it works, but it is very rare.
    Here is the link to the website

    yours sincerely


    PS: I use the newest version of Jetpack by

    The blog I need help with is

  2. Staff have requested that folks with Jetpack issues post their questions to the existing Jetpack forum at, since it would be easier to keep support focused in one place as much as possible:

    If you don't have a username account at, click and register one on the top right hand corner of the page that opens, so you can post to the correct support forums for your software.

  3. But I dont get any responses from there.

  4. Have you looked for an answer to your question here > If you can't find one then you can file a jetpack support ticket here >

  5. Thank you :)

  6. You're welcome and best wishes.

  7. In the Jetpack section of your blog's Dashboard, disable the Carousel module.

    You might need to disabled the Tiled Galleries module too, but I'm 99% sure that it's the Carousel module interfering with your plugin.

  8. I sadly need to say that I already deactivated both options. They are not the reasons for the mistake.

  9. Which version of the plugins are you running?

  10. Worpress 3.5.1
    JetPack 2.2.1
    This problem was also by 2.2

  11. Which version of NextGEN are you running?

    And, would you also please try deactivating Jetpack's Shortcodes module?

  12. NextGEN Version 1.9.12
    The Shortcodes module is already deactivated.

  13. We're looking into this. Meanwhile, have you brought this up with the NextGEN developer too?

  14. Thank you very much!!!
    Not until now, because there is only the problem when I activate the Plugin Jetpack.

  15. It looks like we're already helping you via email, so let's continue there.

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