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No reply to support request after a week - normal?

  1. Hi,

    I'm quite new here and I was just wondering if anyone knew how long it normally takes to get a reply to a support request? Just wanted to make sure that my request hasn't been lost or anything... Would it be worth sending another one after a week, or should I just wait?


  2. I don't recommend contacting Staff again. When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once on the same issue the date moves forward and it takes longer to get help. I'll flag this thread for Staff attention but I don't guarantee that this will mean your issue will be dealt with more quickly than it would have been.

  3. Thanks very much, just wanted to check this wasn't abnormal!

  4. I have not flagged this thread for Staff support and this is why. I searched and found what Staff (macmanx) said in another thread:

    Blog names are the same as usernames for the most part. Usernames can be turned into blog names, but blog names cannot be turned into usernames.

  5. I found that one as well, but also found this one

    linking to

    which seems to indicate that staff can help with this, or at least have done in the past...? So I thought it was worth a shot...

  6. macmanx's answer is a 2011 answer.

  7. Ok, thanks

  8. For anyone who finds this thread via search, support got back to me and they sorted this out as I wanted. It took 9 days to get a reply (I think they're quite busy...), but hang in there!

  9. What exactly do you mean by "they sorted this out the way I wanted?" Please expand and note that I'm asking beacuse we Volunteers certainly do not want to be posting incorrect answers.

  10. Sure. Thanks for the help timethief in any case!

    For anyone who's reading:

    I had 3 blogs on this account, let's call them, and (the entire point of this exercise was to remove connections between my name and these blogs, so I won't use the actual blog names).

    I realised that I had created the bad and ugly blogs prematurely - I actually wanted to have them under different usernames - preferably "bad" and "ugly" (for continuity). The WordPress site didn't allow me to create these usernames - any name that has been used for a blog is barred from being created as a username (even if no-one actually has that username) - presumably to avoid someone else registering the name of your blog as their username.

    However, seeing as I myself owned these blog names and wanted to create the usernames associated with them, I contacted support to ask if they could do this, i.e. create a user account "bad" with blog and another user account "ugly" with blog

    They were happy to help and just required that I send them an different email address to register each new account with. It just took a little while to get this all sorted.

    [Posted as per request...]

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