No response from staff?

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  • #834631

    I have been trying for nearly five days now to get an answer to my question, but have not gotten so much as a peep from WP staff.

    Short version: I mapped my domain, http://www.theirritablevowel.com, to cavaticat.wordpress.com instead of irritablevowel.wordpress.com. Oops. Could someone please swap for me? Bueller?

    The blog I need help with is irritablevowel.wordpress.com.

    #834764

    timethief
    Member

    Hello there,
    I will flag this thread for Staff attention for you. Please don’t contact them again on this same issue. This is why. When we create a support ticket by contacting Staff it’s important to understand they have a backlog. They deal with the support tickets with the earliest dates first. So if we contact them more than once of the same issue the date moves forward and it takes longer to get help.

    #834765

    I waited three days before sending them a follow-up support ticket; I would have waited longer, but it seemed that it was extremely uncommon for staff to take longer than 24-48 hours to respond to a request. It would be nice if the system would do better than shunt out an automated email without any follow-up about where the request is in the queue, or how long one can expect to wait before hearing a reply.

    #834766

    timethief
    Member

    P.S. I believe that it’s possible to cancel your first domain upgrade and request a refund. Then purchase another domain name upgrade for the correct blog. http://en.support.wordpress.com/upgrades/#refunds

    #834768

    Right, except if you want to cancel a domain, it points you to the standard contact form anyway. How efficient.

    #834770

    timethief
    Member

    Sheesh … how annoying. Hang in there!

    #834771

    macmanx
    Staff

    I actually just came across this in a set a minute ago. I’ll send a reply shortly.

    #834772

    Thank you very much!

    #834773

    macmanx
    Staff

    You’re welcome!

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