@vivianpaige, @panaghiotisadam, allow me to try to explain "my" analogy. When someone calls the phone support, the attendant doesn't ask the caller to go search the support website without providing a satisfactory answer, instead the attendant searches the website for them and provides them the answer because h/she is there to do just that. In terms of analogy, for example, you can certainly teach a person how to fish but if I follow your analogy then it would be like teaching that person how to drive the car to first get to the place where h/she can fish. As far as I know, teaching people how to drive should be Automatic's job, the volunteers are here to teach people how to fish.
What I'm suggesting is that company should look into devising a strategy where no one could accidentally reach this support and ask a very basic and general question. This certainly wastes lot of time and is redundant (hence this topic pops up every now and then and is frustrating to everyone). The plan should be to minimize such occurrences. I am not against asking people to search and learn for themselves but I just think it is beyond your level because as a volunteer support, you do not have control over what and how people are asking their questions here. In fact, you would expect unrelated people to not even be here, forget asking them to provide their URL addresses.
Once you reduce such redundancy and clutter from the top level, you can then certainly teach people to fish.
BTW, I have noticed that the link for this forum is only available once you login to wordpress.com. Now how the .org crowd is reaching here without realizing is beyond me. Also, it is well established that the search on this forum is not really ... sexy. 9 out of 10, you have to scroll down and read a lot to get to your answer because the first few hits are very old. For a search to be very successful, your successful hit ratio should be very high. Based on this, I think this forum is more like an open phone support, which is fine.
@raincoaster, I agree. The volunteer support here is what makes the platform very attractive. And I never said to not ask people to get their URLs, I think we all should ask given the circumstances.