Non-existent refund even though I canceled with 48hours.

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  • #3078583

    Hi, Early January I paid WP directly and then realized I should use WP in GoDaddy because they have all my domains and other stuff. I submitted a cancel order with 48 hours and my account said REFUND was initiated. 45 days later with no refund I go back to my WP and see that the word “REFUND” is gone from my account and now there is an auto renew in place. I need my refund. I played by the rules. As a matter of fact I went to chat support and read this: Chat support contacted 2/18/18 10:45PST; Here is the copied chat:

    Hi …How may I help you?
    Hi, I canceled my wordpress subscription with in 48 hours but when i went back in to my account information WP had autorenewed and where it stated “Refund intiated” no longer existed. I am going to use WP on Godaddy instead.

    Billed To
    ambianceestatesales

    (email redacted)

    January 02, 2018

    Order Summary
    Receipt ID: [redacted by mod]
    Transaction ID: [redacted by mod]
    Subscription Price
    WordPress.com Premium
    ambianceestatesales.com
    (Expires: January 2, 2019)* $96.00
    Total $96.00

    *This product will auto-renew, but you can update your renewal settings any time.
    I would like to get my refund…
    ok
    Did I do something incorrect. Because it my account did say that a refund was started??
    Moses has joined the chat!
    Hi Moses
    Moses yes
    Moses Can You give us Your Site Username and Password please ?
    Since I only used this for a few hours…where can I find my username… I have the password
    Moses refunded amount withing 7 or 10 days
    ambianceestatesales here is the user name
    can I please get a e-mail confirmation to (email redacted)?
    Moses thank you
    Can you send me a cancel confirmation to (email redacted)?
    Moses already refunded amount in your account please wait 10 days
    1 minute ago
    Moses is typing…

    *****THIS IS WHERE I GOT CUT OFF***** AFTER RE-ESTABLISHING MOSES SAYS A REFUND IS NOT POSSIBLE.

    This is unfair!!!!

    Please send me a refund or comment why, even I played by the rules you are keeping my money?????

    The blog I need help with is ambianceestatesales.wordpress.com.

    #3078682

    A staff member is required for billing issues so I have added the modlook tag to ask staff to assist you (and remove your personal info). Please be patient as it is the weekend and fewer staff members are available.

    #3078694

    Hey there,

    I checked your account and it appears that no cancellation and refund was initiated. Therefore, I have canceled your subscription for WordPress.com Premium and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

    #3078696

    Thank you very much. I should have take a screen shot.

    Regards,

    Dave

    #3078918

    Hi Dave –

    It’s our pleasure to help. Write back if you have any trouble.

    #3078921

    I plan to use WordPress for our new website and auction service. I am looking at the advantages and disadvantages of using WP on their home site or on Godaddy. Godaddy current hold all my domain, email, email blast list and other items. I have a two professionals i am working with. Thanks so much for the support.

    #3078931

    If you run in to any other questions you can come back and post here. The update will find it’s way to me.

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