Not getting subscriptions by email

  • Author
    Posts
  • #3054714

    lockywolf
    Member

    I am not receiving notifications to my email for certain blogs.

    Hello, everyone.

    I use my email to subscribe to notifications from a custom-domain blog: https://alien.slackbook.org/blog/

    (In fact, I also used it to subscribe to a few other blogs.)

    However, I am not getting any notifications on my email.

    I tried solving this problem and registered _an account_ on wordpress.com, subscribed ‘with the account’ to this blog, and set the notification settings to ‘immediate’, but I am _still_ not getting any notifications.

    Could you help me debug the issue?

    The website is listed as ‘subscribed’ both at the email subscription page and in the account subscription settings.

    My email is lockywolf (at) gmail.com

    Many thanks.

    #3054946

    kokkieh
    Staff

    Hi there,

    I can see we sent email notifications for several comments on that site, but none for posts. I’ve resubscribed you for email notifications on posts. Let’s see if you receive an email with the next new post on that site.

    If you don’t, it either means the site owner disabled email notifications from their end somehow, or they have another plugin on their site that’s interfering with our subscriptions plugin. Either way, that’s something they’ll need to fix, as we don’t have direct access to their site, and we can’t make changes to their site without their consent even if we had access.

    #3054947

    lockywolf
    Member

    Thank you. I will try to debug this issue.

    #3055084

    lockywolf
    Member

    Hello!

    The problems is still there. The blog author says he didn’t alter the email settings, and I still didn’t get a notification about the last post (https://alien.slackbook.org/blog/using-your-slackware-to-control-your-android/) from 2017.12.16

    Could you, please, check if the other subscribers to this blog got their notifications? (The website says there are 345 other people subscribed.)

    #3055086

    kokkieh
    Staff

    It is not possible to check all other subscribers on the site – I’d need to manually look up the email address for each subscriber and then check our logs if we sent them any emails.

    What I have done is to follow the site myself to check if I get email notifications for their next post.

    I’ve also tried something else on our end. Please check your email for a subscription confirmation email. Click the link in that email if you receive it, and let me know.

    #3055087

    lockywolf
    Member

    Yes, I received the email and confirmed the subscription.

    Also, please, find the attached screenshot.

    https://ibb.co/h4c2vR

    #3055088

    kokkieh
    Staff

    That screen shot is the subscription management page for if you don’t have a WordPress.com account. Now that you have one, you can manage all those settings directly from the Reader, here: https://wordpress.com/following/manage

    Let’s see what happens with the next new post on that site.

    #3055089

    lockywolf
    Member

    That screen shot is the subscription management page for if you don’t have a WordPress.com account.

    Well, this is not entirely true, since I got this page by clicking on the confirmation link you sent me today.
    And the top of the page still has ‘My Site’, ‘Reader’ and my Gravatar.

    And my ‘reader/account’ subscription page has 5 blogs, whereas my ’email’ subscription page has 6.

    But nonetheless, I don’t get any updates from ‘Alien Pastures’.

    #3055090

    kokkieh
    Staff

    But nonetheless, I don’t get any updates from ‘Alien Pastures’.

    As I said above, I’ve tried something on our end. To see if it worked we’ll need to wait for a new post from that site.

    #3055107

    lockywolf
    Member

    The author posted a new post today, but still no notifications :-(.

    #3055111

    lockywolf –

    I am following up for kokkieh here.

    Please share a link to the post. Would you check your spam filter once more?

    #3055112

    lockywolf
    Member

    There are two:

    Dec 22: https://alien.slackbook.org/blog/attn-bears-slackware-14-2-mirror-32bit-will-be-removed-due-to-space-constraints/

    Dec 23: https://alien.slackbook.org/blog/december-packages-for-slackwares-plasma-5-focus-shift/

    Still no notifications from Dec 18.

    Yes, I checked the spam folder. (I know, it never hurts to remind :-))

    #3055113

    kokkieh
    Staff

    Hi there,

    I didn’t receive notifications for yesterday’s posts on that site either, which means it’s not a problem with your account, but with the site itself. Most likely they have a filter set up in Jetpack that’s preventing emails from going out.

    This is not something we can fix from this end, nor without the site owner’s involvement. The site owner will need to contact Jetpack support directly to get help with this.

The topic ‘Not getting subscriptions by email’ is closed to new replies.