Not possible to update the Credit Card information in My Upgrades

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  • #1082042

    Hi,

    I tried to change the credit card information in Store -> My upgrades, but it’s not possible to do there. The site only says that my credit card has expired, but doesn’t give any link or field where I could update the credit card information. Could you help me?

    The blog I need help with is menestystekija.fi.

    #1082183

    timethief
    Member

    Exactly which blog are your referring to? Please post an active URL starting with http://

    #1082226
    #1082246

    kathrynwp
    Staff

    You can update your credit card on file under Users > Personal Settings:

    http://en.support.wordpress.com/personal-settings/#stored-credit-card-details

    If you need further help, please let me know.

    #1082250

    Hi,

    Thanks for your response. For some reason, there is not such a field as “Stored Credit Card Details” in the Users -> Personal Settings, so I cannot change the credit card details. Is there any other way to do this? The current credit card details saved in the settings (which I cannot even find) are not mine, but as I’m the main administrator now, I should be able to update my credit card details.

    #1082251

    kathrynwp
    Staff

    The current credit card details saved in the settings (which I cannot even find) are not mine,

    For security reasons, users cannot view or edit someone else’s credit card details, only your own.

    The user who purchased the upgrade can log in, go to Store > My Upgrades, and edit their credit card details by clicking “Update credit card” next to the upgrade:
    https://menestystekija.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

    #1082274

    Hi,

    What if the user who purchased the upgrade is not administrating/writing the blog anymore? Should we contact this person to solve this problem, or can I somehow add my credit card details in the system, as I’m the main administrator now, and my credit card details should be in the system? I cannot do this in the Store -> My upgrades or Users -> My personal settings.

    Thanks in advance for your response.

    #1082275

    kathrynwp
    Staff

    A good option would be for the person who is no longer administering the site and paying for upgrades to transfer ownership of the entire site, including its upgrades, to you. They can do this by logging into their WordPress.com user account and posting a message right here in this thread, confirming that we have their permission to do the transfer. Once that’s done, I’ll be glad to take care of the transfers.

    #1082281

    outivi
    Member

    Hi there,

    Hereby, I confirm that you have my permission to do the transfer and all the actions needed!

    BR, Outi :)

    #1082283

    kathrynwp
    Staff

    Thanks for confirming. I’ve transferred site ownership as well as ownership of the domain-mapping upgrade for menestystekija.wordpress.com to jonnasaarinen.

    If you need anything else, please let me know.

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