Not receiving email notifications for comments posted on blog

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    Posts
  • #1577462

    sbellegge
    Member

    Hi there – I’m not getting email notifications of new comments posted to my blog. I have checked my settings, and it looks like the appropriate box is checked – yet nothing is coming in to my email inbox. I am receiving other emails, so I don’t think the issue is on the email side of things; and I have checked my Junk and Deleted Items folders, and no emails are hiding there… Any thoughts on how to get email notifications back up and running? Thanks for the help!

    The blog I need help with is threedailydelights.wordpress.com.

    #1577637

    timethief
    Member

    Hi there,
    Will you confirm the URL of the blog you are referring to please? I’ll tag this thread for Staff assistance. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.

    #1577657

    katry
    Member

    I too have stopped receiving notification of comments made on my both of my blogs. I have made no changes so this confounds me. Here are the url’s pot my blogs. Thank you:

    keepthecoffeecoming.wordpress.com
    http://hereandabout.wordpress.com

    #1577658

    timethief
    Member

    Thanks for the URLs and please be patient while waiting for Staff help. :)

    #1577833

    eurello
    Staff

    Hi there – can you both please make sure that your correct email address is listed here:
    https://wordpress.com/settings/account/

    I note that you are both hosted with the same email client (Comcast) and in the past, we’ve had reports of them blocking emails from WordPress.com for some reason. Can you please whitelist emails from *@wordpress.com (all emails from the domain) and/or (email redacted)?

    #1577844

    sbellegge
    Member

    Hi, thank you for the help and follow-up; I really appreciate it.

    I did double-check my email settings, and the correct email address is listed there. I have also already ensured that the appropriate WordPress emails are in the “not junk mail” processing rules.

    Any other ideas/suggestions/things I can look into? As an FYI, eurello’s email is the first one I received on this issue – so another example of how I am not getting all notifications from WordPress. :(

    #1577845

    eurello
    Staff

    Hi Stef – Figured it out! You’ve (probably accidentally) blocked WordPress.com from sending you emails. Go here:
    https://wordpress.com/settings/subs-delivery/

    Uncheck the ‘block emails’ box at the bottom and update.

    #1577846

    sbellegge
    Member

    Ah – that was it! Thank you so much for the help!

    #1577848

    katry
    Member

    I am now getting some comments but not all. I did what you all suggested which allowed a few but for some reason others just don’t make my in-box.

    Thanks

    #1577855

    sbellegge
    Member

    12/30 update: I took the action of unchecking the “block emails” box – but I am still not receiving emails about comments and follows on my blog. (I should have received two last night.) Any other problem-solving ideas to offer?

    #1577860

    eurello
    Staff

    Stef and Katry – please provide a couple of example links to specific comments or follows that you haven’t gotten an email about. Also, check your junk/spam folder now that your emails are unblocked.

    And were you able to whitelist emails from * @ wordpress.com (all emails from the domain) and/or no-reply @ wordpress.com in your email client?

    #1577863

    sbellegge
    Member

    One example of a follow I didn’t get notified about: this user followed me 6 hours ago. http://mesayah.wordpress.com

    One example of a comment I didn’t get notified about (this user left the comment 7 hours ago): http://threedailydelights.wordpress.com/2013/12/29/day-424/

    Nothing is in my junk/spam folder. And yes, I did add the wordpress.com addresses to my “safe senders” list.

    #1577867

    katry
    Member

    Hello,
    On this page http://keepthecoffeecoming.wordpress.com/2013/12/30/in-skating-over-thin-ice-our-safety-is-in-our-speed/#comments

    The only comment for which I received notification was the last one posted at 3:56. I had to check my blog for the others so I could respond to them.

    Nothing is in my junk/spam folder. And yes, I did add the wordpress.com addresses to my “safe senders” list.

    #1577870

    sbellegge
    Member

    I didn’t receive an email notification for Katry’s latest entry to this thread, either. (And the “Notify me of followup posts via email” box is and has been checked.

    #1577878

    eurello
    Staff

    Ok, thanks very much for the detailed comments. I’ve passed this along to our systems team, and they found that some of our emails aren’t getting through to Comcast. They’re working on this, and I’ll keep you updated. :)

    #1577880

    katry
    Member

    I got some comments today from postings two days ago. I had already answered them as I had checked frequently, but it was still a positive note to see even the old comments starting to appear.

    #1577889

    eurello
    Staff

    Hey folks – This should be fixed now. Let us know if you continue to miss any emails going forward (and specific details of which particular emails missed are very helpful). :)

    #1577891

    katry
    Member

    Thank you!!

    #1577892

    sbellegge
    Member

    Yay – thanks! I appreciate all the help with this!

    #1577914

    sbellegge
    Member

    Hi there – It seems that email notifications have stopped working for me again. Can you please check in to this one more time and let me know if a flip accidentally got switched on the WordPress side of things? I haven’t changed anything on my end….. Thanks!

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