Not Receiving Notifications of Comments, Comment Replies

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  • #1140361

    shoreacres
    Member

    zandyring ~ They were fresh notifications.

    After I saw the fix announced, I responded to some comments on my own blog, and those comments appeared in my notifications tab.

    Then I went to a couple of blogs and left comments. They were responded to, but I received no notification.

    In addition, I received some “likes” this afternoon which did not appear in the notifications tab. Previously, “likes” and “follows” had been appearing, but at least for now, the likes have gone AWOL, too.

    Thanks!

    #1140363

    shoreacres
    Member

    This is just beyond irritating.

    Could someone at least tell me whether I SHOULD be receiving notification of other’s responses to my comments on their blogs?

    I just spent a full half hour going to blogs where I’ve left comments. Sure enough, there are responses scattered around everywhere – and I haven’t received a single notification.

    #1140369

    shoreacres,
    Do you see the replies on the Comments I’ve Made found on your Dashboard? I know it is not a fix and it isn’t perfect because it does not show the nesting, but it will update any time someone replies to a post you left a comment on. But at least it is one place you can go to instead of going to the different blogs until this is fixed.

    I just saw today that someone replied to some comments that I was not notified for. It is possible he just left a comment rather than a direct reply since I have received other notifications. I’ll have to ask.

    #1140370

    kathrynwp
    Staff

    shoreacres – would you mind linking to a few examples of comments you’ve made on others’ blogs where you didn’t receive a notification? Thanks.

    #1140371

    shoreacres
    Member
    #1140372

    kathrynwp
    Staff

    shoreacres – Thanks for those. A few other troubleshooting requests, if you don’t mind:

    Could you please try logging out and back in and let me know if it makes a difference after commenting on another site?

    Could you also please try a different browser than the one you normally use, and let me know if it is the same there?

    Thanks so much.

    #1140376

    shoreacres
    Member

    @kathrynwp ~

    I logged out, cleared cache/cookies again and logged back in – no difference.

    I tried both Chrome and IE with no luck.

    Last night I did receive toolbar notification of two responses to a single comment on the same blog, here. Nothing since, even though I left several comments last night.

    Here’s a current example of a comment reply with no toolbar notification.

    #1140379

    shoreacres
    Member

    Update on Sunday, February 3.

    Comments I make on my own blog STILL ARE APPEARING in my toolbar notifications.

    Responses by others to comments I made last night and this morning ARE NOT APPEARING in notifications.

    #1140380

    shoreacres
    Member

    An update and slight clarification:

    Comments I make on my own blog STILL ARE APPEARING in my toolbar notifications.

    Responses by others to comments I make on their blogs ARE NOT APPEARING in notifications.

    #1140381

    Ok, it’s all working for me now :)

    #1140382

    shoreacres
    Member

    @starshining4ever ~ I’m happy for you.

    Unfortunately, as of two minutes ago, my comments still are appearing in my toolbar notifications, and I still am not receiving responses to my comments on other folks’ blogs.

    I’ve cleared cookies and cache again, and tried Chrome and IE as well as Firefox – still no joy.

    #1140385

    kathrynwp
    Staff

    shoreacres – thanks for the clarifications and updates. I’ll pass them along to our developers so they can have a look.

    #1140390

    shoreacres
    Member

    Thanks so much. This is a huge irritation. If you need anything else, let me know.

    #1140391

    kathrynwp
    Staff

    Our developers have taken a look at your examples, thanks for sending them. In the cases where you didn’t get notifications of replies to your comments on other people’s blogs, it looks like you were not logged into your account at the time you posted the comments. If you’re not logged in, the WordPress.com system can’t generate notifications for you.

    This also explains the second scenario you describe, where you’re getting notifications of your own comments on your own site. Since you’re not logged in, the system treats you like a regular user, and gives you a notification that “someone” left a comment on your site. It doesn’t know you’re the site owner and should be exempted from notifications.

    If you double-check that you’re logged in before leaving comments on anyone’s site in the future, we hope that will solve the issue. Let us know how it goes!

    #1140392

    shoreacres
    Member

    I absolutely AM logged in when I leave comments. The only times I’m logged out of WordPress.com is when WP itself logs me out and requests another login.

    When I leave comments, I have separate tabs open for my stats and whatever page I’m currently editing or composing. If I were not logged in, I wouldn’t have access to my stats page or my draft files.

    Login isn’t the issue.

    #1140393

    shoreacres
    Member

    Oh, wait…. Further exploration is called for. I’ll check back later after a little experimentation.

    #1140395

    shoreacres
    Member

    OK. This is my annual “I am an idiot” post on these forums. What I didn’t realize is that “logged in” doesn’t always mean “logged in”. When I saw my correct information beneath the comment boxes, I assumed I already was logged in to comment. Sigh.

    So, now that I have straightened out, everything is working as it should. Thanks for being so helpful and patient. And remember – it’s often the most simple answer that’s the best! (“Are you logged in?” is roughly equivalent to “Is the computer plugged in?”)

    #1140396

    kathrynwp
    Staff

    No worries! I’m glad the issue is resolved.

    When I saw my correct information beneath the comment boxes, I assumed I already was logged in to comment.

    It sounds like you were seeing your browser auto-fill the comment form.

    And remember – it’s often the most simple answer that’s the best!

    Wise words indeed. :-)

    Happy blogging!

    #1140397

    Glad it worked out for you, shoreacres!

    #1140400

    Having the same problem, not receiving notifications of replies to comments I make on other blogs. How do I know if I’m really “logged in” when I make comments on other blogs?

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