Not receiving reset password email

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  • #1194274

    I created this particular log in to just post this

    I had forgotten my password for my blog magdalenehart.wordpress.com and hit the reset password button. There are only two email addresses associated with that account and neither ever received the reset password email. I am unable to access anything on my magdalenehart.wordpress.com account. Please advise.

    The blog I need help with is magdalenehartblog.wordpress.com.

    #1194381

    timethief
    Member

    Have you checked for it in your email client spam/junk mail filter?

    You have two separate email address settings at WordPress.com.

    Blog notifications for the admin (like comment moderation, Likes, new subscriptions, etc) are sent to the email address at Settings -> General in the Dashboard.

    Personal notifications (like comments on your post, subscription emails, and upgrade renewals) are sent to the email address at Users -> Personal Settings in the Dashboard.

    Try changing it at http://wordpress.com/#!/settings/ first.

    If that doesn’t work, try Users -> Personal Settings in your blog’s Dashboard.

    Note: Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address

    Note: I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond.

    #1194382

    Thank you for the fast reply!

    Yes, I’ve checked both emails’ spam/junk folders. I recently changed the original email address to one I currently use, so it should all go to ONE email address but I’m checking both just in case. I can’t use that link you gave me since I can’t log into my account at all. I need to get a reset password for the account before I can log in and make sure my email settings are correct.

    Thank you for tagging this post, I have subscribed.

    #1194641

    kathrynwp
    Staff

    Hi there, I’ll send an email to the address connected to this account so we can sort this out privately. Please let me know if you don’t receive it.

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