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Not receiving upgrade that was paid for

  1. I purchased No Ads on 12-1-12 for my blog and it is not showing up in my purchased upgrades, though it is showing up on my billing history. It worked initially when I purchased it and ads were removed from my blog. However, I just noticed in previewing an upcoming post that an ad was slated for the bottom of the page and so I investigated. Could you please restore the No Ads feature since my payment should be good until 12/1/2013. I also respectfully request that you extend the length of my No Ads service to make up for the time that you have not been providing it on my account. Thank you.

    The blog I need help with is

  2. Hi lunotes, it sounds like you've looked into all the details so I've tagged this thread for staff assistance. Someone will get in touch with you to help.

  3. thanks, lettergrade. it wasn't apparent to me from the contact support form how to get this straight to staff. i really appreciate your help.

  4. Hello out there, wordpress staff. Frustrated not to be able to have a way to fix this problem without getting someone's attention from your staff. Could you please restore the already paid for No Ads feature to my blog Thank you.

  5. (btw lunotes, the staff is currently at an annual work meetup, so they might take more time than usual getting back through the support threads this week)

  6. thanks lettergrade. appreciate the additional info on timing. very helpful once again. i'll be patient!

  7. Not sure what happened there, but I have added the No Ads upgrade back on and added a few extra months for the trouble.

  8. thanks so much. appreciate your getting it fixed.

  9. Happy to help.

    Let me know if there is anything else I can do for you. Otherwise, thanks for using WordPress.

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