Not receiving upgrade that was paid for

  • Author
    Posts
  • #1462309

    lunotes
    Member

    I purchased No Ads on 12-1-12 for my thirstykitten.com blog and it is not showing up in my purchased upgrades, though it is showing up on my billing history. It worked initially when I purchased it and ads were removed from my blog. However, I just noticed in previewing an upcoming post that an ad was slated for the bottom of the page and so I investigated. Could you please restore the No Ads feature since my payment should be good until 12/1/2013. I also respectfully request that you extend the length of my No Ads service to make up for the time that you have not been providing it on my account. Thank you.

    The blog I need help with is thethirstykitten.com.

    #1462394

    Hi lunotes, it sounds like you’ve looked into all the details so I’ve tagged this thread for staff assistance. Someone will get in touch with you to help.

    #1462419

    lunotes
    Member

    thanks, lettergrade. it wasn’t apparent to me from the contact support form how to get this straight to staff. i really appreciate your help.

    #1462481

    lunotes
    Member

    Hello out there, wordpress staff. Frustrated not to be able to have a way to fix this problem without getting someone’s attention from your staff. Could you please restore the already paid for No Ads feature to my blog thethirstykitten.com Thank you.

    #1462482

    (btw lunotes, the staff is currently at an annual work meetup, so they might take more time than usual getting back through the support threads this week)

    #1462491

    lunotes
    Member

    thanks lettergrade. appreciate the additional info on timing. very helpful once again. i’ll be patient!

    #1462523

    rootjosh
    Staff

    Not sure what happened there, but I have added the No Ads upgrade back on and added a few extra months for the trouble.

    #1462531

    lunotes
    Member

    thanks so much. appreciate your getting it fixed.

    #1462532

    rootjosh
    Staff

    Happy to help.

    Let me know if there is anything else I can do for you. Otherwise, thanks for using WordPress.

The topic ‘Not receiving upgrade that was paid for’ is closed to new replies.