Notification icon never stops notifying

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    Posts
  • #1293036

    aditix
    Member

    Clicking on the notification itself doesnt help at all – it still keeps turning orange everytime I go to another page.

    It only stops if I click the back arrow on my screen (top left corner) and go back to the page where I first saw that particular notification. It then stops notifying until there is a new notification and then the same starts again.

    #1293037

    rachelmcr
    Staff

    @aditix

    If you can answers a few questions about what is happening, that will help me troubleshoot this issue:

    1. Do you have third party cookies enabled?
    2. If you click your notifications and then stay on the same page, does the notification icon turn orange again?
    3. If you click your notifications and then refresh the page in your browser, does the notification icon turn orange again?
    4. When you go to another page, if you click the notification icon there does it stop turning orange? Or does that only work if you go back to the page where you first saw the notification?
    5. Can you provide screenshots of what you are seeing? (Images of before, during, and after you click the notifications would be very helpful.) You can upload a screenshot to your Media Library under Media > Add New in your dashboard, or you can use an online service such as Snaggy.
    #1293038

    aditix
    Member

    Hi again

    1. Yes, the cookies are enabled.

    2. No, if I click the notification the star stays grey until I go to another WordPress page and then it turns orange again.

    3. Yes. When I refresh the page, it turns orange again.

    4. No, it does not stop turning orange if I click it on another page. Going back doesnt seem to help anymore either, it keeps turning orange wherever I go.

    5. Unfortunately I cannot provide screenshots. What do you hope to see on them? The star is orange. When I click it, it turns grey. When I go to another page, it turns orange again.

    #1293039

    rachelmcr
    Staff

    Hi there, I was hoping to see a screenshot to check whether an unread notification might be causing this issue, or if it is something else. Here’s what I mean:

    When you first get a “like” notification, the orange star pops up like this: http://cl.ly/image/1q0v3p0L110K

    When you click on the star, you see a list of your notifications. Your new, unread notifications will have a blue dot next to them, like this: http://cl.ly/image/1W0l1P3A3q3V

    If you close the notification list at this point, the orange star may appear again. This is because the new notifications are still considered to be unread. If you click on an unread notification (one with a blue dot next to it), you will see more detail about that notification: http://cl.ly/image/0w1f0N2C1C0W

    This marks the notification as read. If you open your notification list again, you’ll see that the blue dot next to it has gone away: http://cl.ly/image/3e393U1O2t3j

    As long as none of the notifications in that list have blue dots next to them, the notification icon should stay grey. Can you check to see if you have any unread notifications in your list?

    #1293040

    itsascenza
    Member
    #1293041

    acvhub
    Member

    Yea it’s Still doing it for me also. http://www.applecidervinegarhub.org

    #1293042

    aditix
    Member

    Hi Rachel

    Sorry for not providing screen shots but I hope that me answering all the questions helps.

    I have read what you wrote earlier in this thread and I have been clicking the notifications themselves too, not just the icon. That doesnt have any effect, the icon still keeps lighting up as if the notification hadnt been read.
    No blue dots in my list right now.

    This bug doesnt seem to have anything to do with whether I click the notification itself or not. That icon does not light up because of some old, unread notifications but only about the very newest one and no others. And when there is a new notification again, it stops notifying about the previous one and starts notifying about the newest one again. Sometimes I can click the same notification 10 times and it still keeps notifying about the same, newest thing.

    #1293043

    I just took a couple of screenshots, but when I went to another page within my dashboard, the notification icon remained gray. I did not think to take any before clicking the icon the first time but only did so after I went to another page after viewing the notification when it remained orange. And I did click on the actual notification, so the little blue dot goes away.

    I do have to wonder why WordPress requires an additional click of the so-called unread notifications? In my case, I rarely have more than one like or follow at a time, so when I first click on the orange icon, I already see what I want to know. So in reality, it is not unread. :)

    #1293044

    rachelmcr
    Staff

    @aditix, your answers have been helpful, but unfortunately I haven’t been able to reproduce the issue and I’m a bit stumped as to what might be causing it. I am checking with my team to see if anyone else is able to resolve this for you.

    @thebirdingbunch, you mentioned that when you went to another page, the notification icon remained grey. Is this problem resolved for you, or does the orange icon persist when you stay on the same page?

    #1293047

    Thank you for asking, rachelmcr. I think I mentioned above I do not receive notifications all that often, but the last time, it worked all right and the orange disappeared after clicking the notification. It did not come back when I visited any other page.

    #1293048

    rachelmcr
    Staff

    Hi there, I just wanted to give you a quick update and let you know that our team is still looking into this issue. We haven’t been able to resolve it yet, but we are working on it!

    #1293049

    aditix
    Member

    Thank you. Recently it has only been notifying about the same thing 2-3 times. After I click the same notification 2-3 times, it stops – until there is a new notification. Previously it just wouldnt stop notifying no matter how many times I clicked it.

    #1293057

    ppowwjdo
    Member

    My orange notifications icon stopped working a couple of days ago. This happened for several weeks at a time last year, but resolved itself. I do miss the notifications–they are very convenient.

    #1293058

    rachelmcr
    Staff

    Hi there, I just want to let you know that we are still working on tracking down this notifications issue. It’s a tricky one, and we appreciate your patience while we sort it out!

    #1293059

    ppowwjdo
    Member

    It appears to be working fine again. Thanks!

    #1293072

    aditix
    Member

    Hi

    An update: the bug persists but I have found a way around it. Perhaps this will add some clarity to the nature of this problem.

    If I click the newest notification twice in a row then it stops notifying again. I click the icon, then the newest notification and then click outside of the notification list. The icon is now grey but I have to click it again and click the notification again. Then I can go to another page without it lighting up again.

    And when there is a new notification, I have to click it twice in a row again or it just keeps notifying forever.

    #1293073

    rachelmcr
    Staff

    @aditix – Thanks for the update. Our team has been trying some new fixes for this issue. If you can answer a couple more questions just to clarify what happens for you, that it would really help:

    • If you clear the notification (so the icon is grey) and then wait about 30 seconds before going to a new page, does the icon still light up again?
    • If the icon lights up again and you wait about 30 seconds, does it go away again?

    Thanks!

    #1293074

    aditix
    Member

    I will be happy to answer the questions as soon as I get a new notification. I usually get them right after I publish a new post, with little in between.

    Happy weekend :-)

    #1293075

    aditix
    Member

    If I wait 30 seconds after I clicked the notification and then go to another page then the icon does NOT light up again.

    But is has to be at least 30 seconds or more (I was a couple of seconds short once and it did light up again that time).

    #1293076

    rachelmcr
    Staff

    @aditix – Thanks for checking that for me. This has to do with how the notifications are synced across our data centers — it can take a little time for the icon to reset after you’ve read all of your notifications. We’re checking to see if we can speed this up, but we don’t have a set timeline for that change. Thanks for all of your feedback on this issue!

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