Occasionally don’t receive comments email

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  • #37957

    carocat
    Member

    I have noticed it on occasion (maybe 3 times so far) that I don’t receive an email when I receive a new comment. This hasn’t been on just one post or at the same time of day.

    The email address I use is gmail and I’ve received comments notification before and after the comment.

    It’s also comments from different people.

    All in all it’s not such a big deal at the moment, as I knew who commented on those occasions, but I was wondering what the problem is?

    #38386

    drmike
    Member

    It’s the internet and some times things aren’t perfect and don’t work the way they’re suppose to.

    Seriously. :)

    You may want to check your spam folders to see if the message wound up there though. that occasionally happens as well.

    #38389

    eclecticgeek
    Member

    This happened to me a couple of times within the last week. Can’t find it anywhere (no even spam). The only way I caught it was because I have email notification of my comments feed. Since it hadn’t happened before this week, I figured it was a temporary glitch.

    The problem did not cross my personal “got to send in a feedback” threshold but will do so if advised.

    #38391

    drmike
    Member

    I don’t know if staff would be able to track it down either. First place I would look would be the mail logs for the server to see what’s occuring when an attempt to send an email is made.

    That’s probably a huge file…

    #38394

    eclecticgeek
    Member

    I agree with carocat. No big deal. I’m still rolling with the “temporary glitch” theory but drmike, I appreciate you coming up with a place to look.

    Two missing ones out of hundreds of received messages is still pretty good odds in my book. ;)

    #38399

    drmike
    Member

    I’m actually waiting to have someone raise this issue on my own WPMu install. I can get access to my own log files but have no back end access here. I have some ideas on teh subject but without knowing the backend setup here, there’s not a whole lot I can go on.

    I’ll send in a feedback though and point staff to this thread.

    #38407

    carocat
    Member

    Yeah, I mean I’m not worried, I jsut find it odd. And no, it’s not in my spam folder. Good that it’s not just me though. :)

    Cheers drmike for your help. Always appreciated. :)

    #38435

    carocat
    Member

    Well, I’ve received all the mails for the comments that ‘got lost’ in the last 10 hours. So it’s all sorted really, just a ‘slight’ delay. :)

    #38436

    eclecticgeek
    Member

    Just like carocat, all my notifications are now present. :)

    #38525

    carocat
    Member

    It’s been a while since this has happened and I made this thread.

    Anyways, I had 4 comments in the last 6 hours and only received one notification email.

    2 of the comments were on this post and one on this one. Each comment is by a different person who have commented in the past and I received the email for them on all their previous comments.

    Has anyone had that same problem? Again, as I’ve said before, it’s not really such a big deal, however 3 times in one day makes me think that there may be a problem.

    And I’ve had some problems with commenters in the last few days, so I would really like to see people’s IP/email addresses.

    EDIT: I’ve changed the thread to ‘not resolved’. I hope that’s ok.

    #38526

    katm
    Member

    Hmm… I’m not getting them either.

    I thought gmail was being silly because I’ve been having trouble with getting email from Berkeley today.

    But I guess everyone’s having trouble with Berkeley and now WordPress.

    So Google’s off the hook.

    #38527

    carocat
    Member

    I’ve had 3 comments since making that post and received 1 email.

    2 of the comments were by the same person and I received one of the emails.

    So far:

    This post about Harry Potter received 3 comments, but I only got one email.

    This post about AvenueQ received 1 comment, no email.

    Thsi post about internet awareness recveived received one comment, but no email. This is the same commenter that I received the email for on teh Harry Potter post.

    So all in all I’ve had 7 comments and only 2 emails.

    #38528

    gypsyhick
    Member

    This morning, I’ve had three comments that I know of but only one email notification from WordPress. I’m with a local service provider, not gmail, and other emails have come through just fine. After testing, it is only the wordpress emails that are not being received – which leads me to wonder if they are even being sent by the automated wordpress process? Is the email server sick at WP this weekend? :)

    #38529

    katm
    Member

    I didn’t get the original moderation notices for the last couple comments.

    But the last two I approved I got the second email. So maybe someone kicked the mail server :)

    #38530

    raincoaster
    Member

    I’m missing a couple of notifications for raincoaster, but since the comments are in threads that I DID get emails for, it’s no biggie. Wonder if it’s related to the IP of the commenters?

    #38531

    neweraartist
    Member

    Add my picture to the wall of folks not getting e-mail notifications. I’ll report back should the trend continue.

    #38532

    drmike
    Member

    Folks please check your spam folders to see if they’re in there. You should also state what email service you’re using. Right now, you’re just giving zip to go one here.

    #38533

    raincoaster
    Member

    There is not one single item in my spam folder, which is gmail.

    #38534

    katm
    Member

    Gmail. Nothing in spam.

    #38535

    pikkukettu
    Member

    I’ve also noticed the same problem today. At least 2 comment notifications are missing. It’s not a big deal, just a tad annoying. I’m also using Gmail and I have nothing in Spam. Occasionally the notifications go to Spam so I check that daily.

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