Old Gravatar still shows in social media link preview, how to correct that?

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  • #1329164

    abousal3a
    Member

    Hello,
    When sharing a link of my blog on social media, the preview shows my old header image / gravatar instead of my new one :S
    I tried every thing, deleted the old picture from everywhere (header, account, profile, library, Gravatar…) but it’s still the one that shows in the preview when I share any link of my blog on Fb or twitter.
    At this link you can see the old that still shows: https://dl.dropboxusercontent.com/u/5958338/Capture.JPG
    While the new one is right there on my blog since more than 24 hours: http://abousal3a.wordpress.com/
    How can I resolve this problem?
    Thanks in advance

    The blog I need help with is abousal3a.wordpress.com.

    #1329256

    timethief
    Member

    Sorry but we have no control over the images that Facebook or Twitter chooses to display or when they choose to flush their image caches. We really only send them the URL of the post, and they hunt through that for the excerpt and images to include. From: https://en.forums.wordpress.com/topic/avalaible-facebook-thumbnail-issue?replies=7#post-1000734
    Read also: http://developers.facebook.com/tools/debug
    from: https://en.forums.wordpress.com/topic/fb-link-has-no-thumbnails?replies=4#post-936861

    #1329259

    abousal3a
    Member

    Thanks for your reply
    The thing is that I had already deleted the old flavicon and uploaded the new one before sharing on FB, but the link of the image that shows in the preview is clearly coming form Gravatar as you can see:
    https://fbexternal-a.akamaihd.net/safe_image.php?d=AQBuOKmO4X0wPgCZ&w=100&h=100&url=http%3A%2F%2F0.gravatar.com%2Fblavatar%2F6770b4456a7cf836f23d57e4ed421874%3Fs%3D200&cfs=1&upscale
    Does it mean that the old one is still somewhere on my Gravatar account?

    #1329262

    timethief
    Member

    If it’s coming from your Gravatar account then please login and address the issue there.

    #1329271

    abousal3a
    Member

    Done. They say they cache Gravatars. Here’s from their so called contact form, it might help answering people with the same problem:

    “- I changed my gravatar, but I still see my old one on sites. What happened?
    – We cache your gravatars for periods of time, which means that your new gravatar will take effect after the old one expires from the cache. The reason we do this is to be able to serve your (and indeed everybody’s) gravatar images much more quickly and reliably.”

    How long does it last? No answer, and there’s no possibility to contact them or post a question like here. Not cool…

    Thank you anyway

    #1329276

    timethief
    Member

    What do you mean there’s no possibility of contacting them? That’s not true. Use this link which is at the bottom of the very page you refer to https://en.gravatar.com/support/contact-us/

    #1329285

    abousal3a
    Member

    Already did, this is where I’ve got the previous answer along with other suggested answers to some related topics, but there’s no way to go further.
    At the bottom of the page, after the suggested answers, they tell you very politely that if you didn’t find an answer you should rephrase your question.
    This is the message in French (being in France, I’m directly oriented to the French version):
    “Si votre recherche ne produit pas le résultat escompté, utilisez d’autres termes”
    This is really frustrating…

    #1329288

    timethief
    Member

    Well then I suppose all you can do is patiently wait for the image caches to be flushed.

    #1329289

    abousal3a
    Member
    #1329378

    mabelamber
    Member

    Came here to looking for help after I changed my gravatar icon connected to my primary email – but now it does not show up – the old one still displays on my hovercard..

    I read here that Gravatar makes you wait till the old image is flushed from the cache. Hmm…. a recall two years ago the new gravator icon was replaced instantly.

    #1329379

    mabelamber
    Member

    Thanks in advance for any other suggestions :-)

    #1329380

    mabelamber
    Member

    Oh, hey ho, what do I see…. my new gob ! Well, I guess problem solved, another happy end!
    Thanks for the trouble of reading my now redundant post.

    #1329381

    timethief
    Member

    I went into my Gravatar account and found that I could locate and remove previous images I had uploaded. Have you done that?

    #1329383

    mabelamber
    Member

    Hello timethief —

    Yes I have done that. But already before I had decided to remove them, my newly uploaded photo which I had already designated as my new icon, showed up.

    #1329384

    timethief
    Member

    Cool! Have a happy weekend. :)

    #1329386

    mabelamber
    Member

    My weekend is over, 1 am, Monday already, but I plan on having a happy week – wish you the same! :-)

    #1329388

    timethief
    Member

    It’s still Sunday here off the far west cost of British Columbia. My Canada Day is about to happen tomorrow. Hooray!

    #1329389

    timethief
    Member

    cost = coast :(

    #1329390

    mabelamber
    Member

    I just clicked on your username – and wow, you have this blog devoted to WordPress techy stuff and also guidelines and things etc.
    I’ll dive into that asap – thanks !

    Mabel A.

    #1329391

    timethief
    Member

    Yes, I have a blogging tips blog and I also have a personal blog too. :)

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