Oops, deleted my card

  • Author
    Posts
  • #1259508

    boxandline
    Member

    I accidentally deleted my credit card info when all i wanted to do was update its billing address. I think it canceled all my services (doman forwarding etc…) and I don’t want to lose my CSS etc… HELP!

    What do we do, can we put it back please!

    #1259749

    csonnek
    Staff

    Hi there!

    You should be able to update your information under Users > Personal Settings > Account Details you will be able to find “Stored Credit Card Details” and change, add, or remove it.

    If you then want add auto-renew for your upgrades, in Store > My Upgrades, there will be a link to update credit card details next to each upgrade:– “Update Credit Card.”

    Let me know if you have any questions.

    #1259751

    boxandline
    Member

    Hi. I see nothing there. Is that because I deleted my card by accident?
    Do i have to resign up for everything and do I need to relink my account the my own domain again? (there is this button on the bottom of this screen that says “get up graded. Go Premium” btw

    #1259756

    raincoaster
    Member

    You have to make sure you’re signed in as the same username as the original. Did you change your username or have more than one account?

    #1259787

    boxandline
    Member

    hi. I only have one account and i’m logged in.

    Under account details, i have only these options… Is there someone on the staff that can actually look at my account and tell me whats going on?:

    Username
    Email
    Website
    New password

    #1259819

    csonnek
    Staff

    @boxandline: Are you unable to add your credit card details when you go to Store -> My Upgrades and click the “Enable Auto Renew” button?

    If you click that button, you should be prompted to add a new credit card.

    Please let me know if you still have trouble adding your card after trying those instructions.

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