Our blog is down

  • Author
    Posts
  • #659081

    hardcory
    Member

    Our blog inexplicably went down- even via the WP link at http://fighterpilotsmedia.wordpress.com. It’s definitely an issue on the WordPress end. I can’t seem to find a helpful support article on what to do or who to contact… anyone have any solutions?

    The blog I need help with is blog.fighterpilotsmedia.com.

    #659198

    auxclass
    Member

    It looks like you are Domain Mapping to blog.fighterpilotsmedia.com/ – is the domain Mapping upgrade current? Have you renewed it?

    The contact staff is at: http://en.support.wordpress.com/contact/

    #659207

    hardcory
    Member

    Thx.

    The mapping is current and paid, but the wordpress.com subdomain doesn’t work either.

    #659211

    auxclass
    Member

    Then you will need to contact the staff at the link above as the forum volunteers don’t have access to the back end of your site – just type anything in the search box – click search and click the radio button that says “no I did not find the answer” – you might need to page down as the contact form opens at the bottom of the page.

    #659213

    auxclass
    Member

    PS – I have also flagged this for Staff attention as they do monitor the Forum.

    #659279

    macmanx
    Staff

    There’s no CNAME record listed for your subdomain.

    Please make sure that you have it set correctly at your registrar following this guide: http://en.support.wordpress.com/domain-mapping/map-subdomain/

    #659302

    hardcory
    Member

    Thanks again, auxclass.

    I’ll double check our CNAME record. But an improper CNAME record couldn’t account for the dot wordpress to stop working, right?

    #659328

    mmadfan
    Member

    Can you log in to your admin page?

    #659342

    hardcory
    Member

    Thanks again for all the advice.

    For whatever reason, our wordpress domain mapping service stopped working, which temporarily prevented our dot wordpress from working as well- as it was set as our primary domain.

    We’re up and running, however temporarily without our subdomain. :(

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