Our community site is not viewable and…
my wordpress hosted site is not viewable on the web. Also when I login to the backend it allows me in but wont let me view any pages and the view site is missing. Please help.
The blog I need help with is turnlymegreen.co.uk.
If it is indeed hosted by WordPress.com instead of just using WP.org software, give us the underlying WordPress.com URL of the site.
sorry i should add it is hosted with wordpress.com wordpress.turnlymegreen.co.uk
no its wordpress.turnlymegreen.com
wordpress.turnlymegreen.com and the admin is (email redacted) who you can contact also.
Thanks for the help. I have sent a message to the Admin but she has asked me to take a look but I am only a registered supervisor. Is there any possibility you can upgrade it? Does it not happen automatically?
Ok I am in as admin and have completed the upgrade. I thought it may have just come back on but it is asking me to update the Name servers. So I went to Global gold as they host the domain name and changed the name servers to ns1.wordpress.com and ns2.wordpress.com. No connection yet?
I see that this blog has the custom domain turnlymegreen.co.uk. However, the name servers haven’t been pointed to WordPress.com yet. Can you check again with your domain registrar to make sure they updated your domain’s name servers?
If you’d like, you can send your domain registrar this message:
I would like to use my domain with a WordPress.com site. In order to do this, I need to point my domain’s name servers to the following:
I do not want to transfer my domain, but want to leave it registered with you. WordPress.com does not permit mapping by setting an A record to point to an IP address. They require the name servers to be updated as described.
We have more information about this process here: Map an Existing Domain
Please let me know if you have any questions about that. :)
I checked with the domain host and he said I had put the server details in wrong and had not put them in the right case or with a full stop at the end. That was today and he said it would take 24-48 hours to propagate.
I hope it works this time.
Just out of interest it wasn’t previously set up like this. The domain name was pointed at the hosted site ip address. I still dont understand why I cant view the site on the dashboard??
As long as your domain registrar entered the correct name servers, your domain will start working with your WordPress.com site as soon as that change finishes propagating. (As they mentioned, that usually takes about 24-48 hours.)
Until your domain is pointed correctly at WordPress.com, you won’t be able to view the site when you visit your domain. However, you can still access the site’s dashboard here: https://turnlymegreen.wordpress.com/wp-admin/
But if your domain wasn’t set up like this before, you may not have been using the site you have hosted here at WordPress.com. If the domain name was pointed at another website hosting service, and you were using the free WordPress software (from WordPress.org) there, then you’ll need to point your domain at that website host and not at WordPress.com.
If you have any questions about that, please let me know.
Thank You Rachael !!
Its still not up but saying that it has only been just 24 hours.
I am not sure if each server/domain host has a different way of putting in the server details as they needed it to be in capitals with a full stop at the end and your example shows no full stop.
I will wait a bit longer. If this does not work I will need to point the domain name at the site again if this will work?
Different domain registrars may have a different way of formatting the records, so if they need a full stop at the end that’s the way it should be entered.
However, it looks like something isn’t quite right on their end. I checked your name servers with this propagation checker:
It shows that your domain’s name servers are NS1.WORDPRESS.COM.turnlymegreen.co.uk instead of just NS1.WORDPRESS.COM. You’ll need to make sure that your domain name isn’t added to the end of the name servers, or it won’t work.
If your domain registrar has any concerns about that, please let me know.
How can I thank you for this great support. Sterling work.
I have forwarded this information to Global Gold the host and await a reply. I called them and asked them to put the Name servers on. I assumed he knew what he was doing as he talked about the full stop at the end. Oh well that explains a lot of things.
In case this takes any longer can I just point the A record to 22.214.171.124 ?
It may be a faster approach?
The best way to point your domain to WordPress.com is to use our name servers, because our IP addresses change over time. That means your domain could stop working without notice. (If you used A records to map your domain here before, that could explain why it suddenly stopped working.)
If you want, though, you can go ahead and map your domain using A records. In that case, please be sure to create at least two A records, pointing to two different IPs from the list below:
Those will work if your domain registrar isn’t able to switch your domain to the WordPress.com name servers. :) Please let me know how that goes!
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