Overcharging on renewals
Hey guys. Work with me a little bit here. You send me an e-mail saying I need to pay $99 to re-up the upgrade features on my site. I am fine with that. I know I bought upgrades when I opened the site, and I like my look and feel and want to continue it.
So I click on YOUR link, pay the $99 and I get a popup window that says, “This blog is not subscribed to some of these products. Did you mean to purchase them?”
So . . . why did you ask me to pay for features that I don’t need to pay for? And if your handy dandy software knows I am overpaying, why doesn’t it give me details and give me a clean and simply link to subscribe to what I DO need so I can pay for just that?
I don’t mind paying for upgrades. I actually don’t mind all that much being overcharged. I think your sites are a good deal.
But if your automatic stuff can tell me when you gave me bad info, why can’t your automatic stuff tell me what the right info is?
P.S. Now I am really miffed that you have direct support for your financial errors and I have to put my stuff out there for the whole world to review and hope someone happens to care enough to comment.
I spent ten minutes going back and forth and could not find any normal contact us route. Just this.
What’s up with that?
Blog url: http://wwwllfa.wordpress.com/
The blog I need help with is wiallf.com.
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