Paid for Audio File Upgrade, Audio Files Not Playing On My Blog

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  • #1085150

    Hi, I just yesterday paid $20 for the audio file upgrade to allow me to upload mP3’s, subsequently uploaded them in a player-widget, and they will not play. Can you please look into this for me and fix – or advise if I am doing something wrong in the uploading, otherwise refund my $20? Thanks! I am Phoenicianbard – Chris Robideaux.

    The blog I need help with is phoenicianbard.wordpress.com.

    #1085303

    macmanx
    Staff

    They seem to be working just fine for me.

    First, make sure that your browser is up to date by visiting http://www.whatbrowser.org/

    If it is not, please try updating your browser or switching to a different browser.

    If it is, please do these three things:

    1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/

    2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/

    3. Try with all browser extensions or add-ons temporarily disabled.

    Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

    #1085358

    Hi, and thanks for your response. I’m using the latest version of Firefox – 17, and just started using it, so there’s little to nothing in the cache. 3rd party cookies are (were) indeed enabled. I actually just loaded the page in Google Chrome, which I recently stopped using, because it inexplicably muted my audio on several streaming websites – and, oddly ironically, they play on Chrome. I am mystified!

    Thx again for your help.

    #1085360

    So, just so WordPress knows…I don’t want/need a refund. I’m good. Thx again.

    #1085365

    macmanx
    Staff

    Firefox can’t natively play the MP3 files, it needs Flash to be installed to take care of it. Please make sure that Flash is installed and up-to-date.

    http://get.adobe.com/flashplayer/

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