Paid for plan – benefits disappeared

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  • #3219310

    ivcdigital
    Member

    We have paid for a Business plan – full year (£240) since July this year. I contacted support to delete the website we had but it seems to have cancelled our plan too. I’m wondering how we can reactivate our plan since we’ve paid for a year! Thanks

    The blog I need help with is ivcireland.wordpress.com.

    #3219311

    neelgajjar
    Member

    Hi there,

    It is possible to reverse a site deletion for the first 30 days after a site is closed.

    Let confirm it with the staff

    I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.

    #3219312

    ivcdigital
    Member

    Thank you – is our business plan tied to that website then?

    #3219373

    Hi ivcdigital,

    That’s correct — deleting a WordPress.com site also removes active upgrades.

    I’m wondering how we can reactivate our plan since we’ve paid for a year!

    Would you like me to reverse the deletion of testhazel.wordpress.com and restore the Business plan back to that site? Or would you like me to restore it to a different site in your ivcdigital account?

    Also, do you want to continue using the custom domain testhazel.site? You mentioned not needing it when chatting to our Happiness Engineers so I just wanted to check whether that is still the case.

    Just let me know and I’ll be happy to help.

    #3219412

    ivcdigital
    Member

    Please can you move Business plan to ivcireland.wordpress.com please. Thank you!

    #3219535

    supernovia
    Staff

    This is done, @ivcdigital. Cheers :)

    #3220538

    ivcdigital
    Member

    Thank you!

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