Paid for upgrade / confirmed — no domain created

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  • #1414252

    markusjhall
    Member

    I’m new to this, but will try to be as clear as possible.

    I have paid to upgrade my wordpress domain to a .com, and have had the payment confirmed from paypal by email. However, the site won’t redirect to confirm with wordpress, and thus establish the new domain. Therefore, it seems I have paid for a site that I now can neither view nor gain access to. The domain is not yet available directly either (i.e. typed straight into the browser).

    The page moving from paypal says that there are too many redirects; I have followed the instructions from Chrome to try and correct this (allowing all cookies etc) but am still nonplussed. Having followed this advice, the only other pointer is that “it is possibly a server configuration issue and not a problem with your computer”. In any case, without the redirect the account, it seems, won’t work.

    I hope this makes sense, and am very keen to get some help from anyone, not least as right now I feel I have paid good money for a delicious Friday afternoon headache.

    All best-

    Markus

    The blog I need help with is whatsithallabout.wordpress.com.

    #1414354

    auxclass
    Member

    Well it is still Friday morning on the West Coast

    What is the domain name you registered?

    Did you also map the domain name to your blog?

    If you registered a domain name and mapped it you would have been charged $5.–/ year for registration and $13.–/ year for domain mapping – add $8.–/ year for optional privacy registration (optional)

    I will also flag this for the staff to help – sometimes a registration fails, in that case the staff will credit you for what you did not receive and you can get the upgrade again –

    #1414355

    markusjhall
    Member

    That’s exactly what I did, yes. For what it’s worth I also paid the extra $5 or so to keep details private.

    I already had whatsithallabout.wordpress.com and was upgrading to whatsithallabout.com. I think this is mapping the domain name to the blog.

    Many thanks for the swift response.

    #1414359

    auxclass
    Member

    It looks like the domain registration failed – the staff can credit you with the charges and you can register it again

    the domain mapping seems t have worked correctly, so no need to change that

    #1414430

    jackiedana
    Member

    Hi markusjhall,

    For some reason the domain registration failed. Please try registering your domain WHATSITHALLABOUT.COM again:

    http://en.support.wordpress.com/domains/register-domain/

    I have credited your account with $26, which will appear at check out, so you will not need to pay a second time.

    #1414435

    markusjhall
    Member

    Thank you so much. All working fine now.

    #1414462

    jackiedana
    Member

    That’s great! Thanks for letting me know.

    Please let me know if you have any other questions.

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