Partial credit from cancelation and take back domain name

  • Author
    Posts
  • #3352828

    crobillard4
    Member

    I want to understand why I received 48$ of credit when I cancel my 72$ order. Also, I want to use my domain name http://www.brasdroitstrategique.com . How should I proceid thank you

    The blog I need help with is brasdroitstrategique.wordpress.com.

    #3352861

    macmanx
    Staff

    The domain registration for brasdroitstrategique.com was included with your plan.

    You chose to keep the domain, which is why the refund was only partial.

    With that said, I’m not sure why the domain was also removed, that of course should not have happened.

    I have contacted our registrar partner, and we’ll let you know when we hear back, it may take up to 3 days.

    #3352942

    kbhodgins
    Staff

    Hello @crobillard4!

    I’m writing to let you know that the domain brasdroitstrategique.com has been restored to your WordPress.com account.

    To use your domain with another provider, you can navigate to My Sites > Manage > Domains > brasdroitstrategique.com > Name Servers & DNS. From there, you can add any necessary DNS records to point your domain to another host.

    After 60 days have passed since you registered the domain, you can also transfer the registration to another provider by following the steps here: https://en.support.wordpress.com/move-domain/transfer-domain-registration/

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