Partial refund

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  • #3059579

    gn1988
    Member

    Hi,
    I bought the Personal bundle for $48 and then upgraded to Premium bundle by paying another $48. All the purchases are within last 1 week.

    I eventually decided to cancel my entire WordPress subscription and only got $48 as refund instead of full $96.

    1. Can someone please help?
    2. Per the forums, several people seem to be facing the same problem. Why is WordPress not resolving the issue?

    The blog I need help with is gauravnemade.wordpress.com.

    #3059750

    timethief
    Member

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #3059787

    kokkieh
    Staff

    Hi there,

    I’ve refunded the payment you made for the Personal Plan as well. You should receive the full refund within about 10 business days, depending on your bank’s processing times.

    #3059797

    gn1988
    Member

    Thanks!

    Per the forums, this is not an uncommon issue. Is there something I can do to raise this issue with concerned team/person at WordPress?

    #3059800

    kokkieh
    Staff

    When you cancel a plan, that plan’s payment is refunded. In this case, you paid $48 for the Premium Plan, so were refunded $48 when you cancelled that plan. The initial payment for the Personal Plan is not associated with the later Premium Plan payment, so also isn’t refunded when the Premium Plan is cancelled.

    This is how the system was built. Our billing team is already looking into improving that.

    #3059812

    gn1988
    Member

    Thanks for the information! Appreciate your help.

    #3059839

    kokkieh
    Staff

    You’re very welcome :)

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