Password does not work on blog sign in as I have double authentication & need to

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  • #1753898

    biba1969
    Member

    I have a blog that is still active only I cannot access it.
    My problem is that I have to change the SMS text contact telephone number or print page, neither of which I seem to be able to do with the blog.
    My ultimate goal is be able to access my original blog unless it has to be switched over to a new one that I have created. I don’t want to lose my work if that is possible. I have followed all the instructions that have been sent to me.
    I am recovery from cataract surgery as well and that is part of the problem for me as well.
    Any assistance I can provide for recovery of this account would be welcomed heartily.
    Thanks.

    The blog I need help with is mault66.wordpress.com.

    #1754178

    gracejiyoung
    Member

    HI there,

    I saw that you were able to access your account recently. Are you still having problems with this?

    Please let me know!

    Cheers!

    #1754190

    biba1969
    Member

    No. I would just like to reaccess my blog, <misstsunami’s blog>, sub-category name is <Musings on a G String”. I’ve had it since 2011 and hadn’t been able to keep up with it for health reasons.
    I don’t want to lost my posts/responses as my late friend turquoise who introduced to blogging here on wp after my father passed.
    Any information I can provide just let me know.
    Thank you for your response and concern.

    Best.

    #1754191

    timethief
    Member

    I used Google search Are you referring to the blog at this URL?
    http://misstsunami.wordpress.com/

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

    If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

    #1754201

    gracejiyoung
    Member

    Hi there,

    Everything that @timethief wrote above is a good way to troubleshoot the issue you are having. Can you please report back and let me know if you found anything trying the options she laid out for you?

    Once I get that information it’ll be easier to pinpoint the issue.

    Thank you! and Thank you @timethief for the help! :)

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