Password not working

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  • #1037360

    My password protected blog page is not working. People can’t log in and they have the correct password.
    Blog url: http://angelicsoulutions.wordpress.com/

    The blog I need help with is angelicsoulutions.wordpress.com.

    #1037460

    timethief
    Member

    This thread is flagged for Staff attention as passwords are private please do not post anything here. Staff will contact you.

    #1037467

    macmanx
    Staff

    Please try changing the password to see if that makes any difference for them.

    #1037565

    I did change the password…same thing… Now I can’t even get into my dashboard. :/

    #1037566

    Rather… I have to use a completely different browser and still have trouble getting into the dashboard.

    #1037580

    macmanx
    Staff

    Oh, not your account password, the password on the protected page.

    Can you access the Dashboard directly via https://angelicsoulutions.wordpress.com/wp-admin/ ?

    #1037595

    Yes, I did that. I only have one page that is password protected. I changed that password this morning when someone emailed me that they couldn’t get in.

    Now, however, It would appear that I can only access my dashboard via the link you gave me above. Grateful for that… but there has to be an easier way, no?

    #1037600

    macmanx
    Staff

    Yes, there is an easier way. From any WordPress.com page, hover over your name in the top-right corner.

    A menu will drop down with your blog in it. Hover over the blog bit, and a menu will pop out to the left with your Dashboard link.

    #1037609

    Yes, *sigh* that’s not working either. I know all the tricks to get in ;) they’re just not working today :(

    #1037611

    macmanx
    Staff

    Would you please explain what you mean exactly by “not working”?

    Do you not see it there? Do you see it, but are unable to click it? If the menu not appearing when you hover? Do you see any error? etc.

    #1037615

    No. It’s all there but when I click on them nothing happens. No errors either. I use google chrome which usually works great.

    #1037616

    macmanx
    Staff

    Which version of Chrome are you using right now?

    #1037623

    Version 22 – I just updated it two seconds ago to see if it would help but it didn’t.

    #1037633

    Ok. So now my second blog which also has a password protected page won’t let me log in either. http://www.si2hc.wordpress.com

    Any ideas?

    #1037634

    macmanx
    Staff

    Ok, I’d like to rule-out a browser-specific issue.

    Would you please check in a different browser, like Firefox?

    http://browsehappy.com/

    #1037635

    Downloaded Firefox. Fire Fox is worse.

    #1037648

    macmanx
    Staff

    Ok, I’m not able to reproduce the problem with your account under Chrome or Firefox.

    Are you running any third-party security software, firewalls, ad-blockers, etc?

    If so, would you please try with those temporarily disabled?

    #1037649

    I’m not running any of those… this is very weird.

    I can get in and do everything I need to via the link above that you posted that goes to my admin page but when I click on the links directly it won’t go anywhere. Like dead links.

    According to my dashboard it looks like people have been logging into the password protected page -so that seems to be okay – I guess it must be something happening over here :-( I wish I were a little more tech savvy.

    I truly do appreciate you looking into it for me. If we can’t get it to go I’ll just start using the link you posted above.

    #1037650

    macmanx
    Staff

    Do you have access to any computers to check from?

    #1037651

    My son has a computer. I could use his.

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