Password reset

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  • #3163222

    I am trying to reset my password and WordPress doesn’t recognize my email address that is literally in my account profile. Why?

    #3163304

    Hi there,

    Are you able to login to your account? if you are already logged in to your WordPress.com account then you can reset the password from the “Account Settings” page: https://wordpress.com/me/security

    Or else you’ll have to use Reset Password” option at the login page.
    For more information on “Resetting Password” please visit our support document here:
    https://en.support.wordpress.com/passwords/

    Can you please check again if you’re typing the wrong email address?

    Hope this helps! Thanks!

    #3163470

    Hi albertogajano270118,

    What is the username of the account or URL of the site you are having trouble resetting the password for?

    Thanks!

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