Password reset

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  • #3163222

    I am trying to reset my password and WordPress doesn’t recognize my email address that is literally in my account profile. Why?


    Hi there,

    Are you able to login to your account? if you are already logged in to your account then you can reset the password from the “Account Settings” page:

    Or else you’ll have to use Reset Password” option at the login page.
    For more information on “Resetting Password” please visit our support document here:

    Can you please check again if you’re typing the wrong email address?

    Hope this helps! Thanks!


    Hi albertogajano270118,

    What is the username of the account or URL of the site you are having trouble resetting the password for?


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