en WordPress.com Forums › Support Password reset Author Posts August 15, 2018 at 12:39 am #3163222 albertogajano270118Member I am trying to reset my password and WordPress doesn’t recognize my email address that is literally in my account profile. Why? August 15, 2018 at 3:37 am #3163304 vishalmukadamMember Hi there, Are you able to login to your account? if you are already logged in to your WordPress.com account then you can reset the password from the “Account Settings” page: https://wordpress.com/me/security Or else you’ll have to use Reset Password” option at the login page. For more information on “Resetting Password” please visit our support document here: https://en.support.wordpress.com/passwords/ Can you please check again if you’re typing the wrong email address? Hope this helps! Thanks! August 15, 2018 at 11:52 am #3163470 gemmacevansStaff Hi albertogajano270118, What is the username of the account or URL of the site you are having trouble resetting the password for? Thanks! Author Posts The topic ‘Password reset’ is closed to new replies.