Password Reset Issues

medshopcom · Member · Feb 13, 2017 at 8:35 pm
Copy link

Add topic to favorites
I enter my email address to be sent a link to reset my password, but the link does not arrive. I check my junk, spam and clutter. How can I go about getting this link and resetting my password?

The blog I need help with is: (visible only to logged in users)
timethief · Member · Feb 13, 2017 at 8:36 pm
Copy link
Are you referring to https://www.medshop.com/? which is not hosted by wordpress.COM.
timethief · Member · Feb 13, 2017 at 8:38 pm
Copy link
re: http://medshopcom.wordpress.com/

If you are referring to a site hosted by wordpress.COM which has different login information form wordpress.ORG accounts then see:
https://en.wordpress.com/wp-login.php?action=lostpassword

Change or Reset Your Password
medshopcom · Member · Feb 13, 2017 at 8:44 pm
Copy link
Thank you! Our blog is hosted, not our site but those links did the trick (I was at org).
medshopcom · Member · Feb 13, 2017 at 8:45 pm
Copy link
Thank you! Our blog is hosted, not our site but those links did the trick (I was at org).
timethief · Member · Feb 13, 2017 at 8:46 pm
Copy link
You’re welcome.

For future reference read on.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

Some Jetpack solutions are here http://jetpack.com/support/

Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack

However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.

No items found.