Password reset link is invalid

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  • #814949

    I have contacted wordpress support twice and haven’t heard anything back so I’m hoping someone here can help me. My password for my site isn’t working and when I put in lost password request it sends me a link but the link comes up with an error message. Error, invalid key please try again.

    This is definitely a site and not a .org and I’ve paid for my domain name and a bunch of other add ons and would like to be able to use them.

    Does anyone have any advice on how to get into my blog or how to get my money back if I can’t get them to help me out ?

    Thanks, Cristin



    You did not specify a blog address or reason for posting when you created this topic.

    This support forum is for blogs hosted at If your question is about a self-hosted WordPress blog then you’ll find help at the forums.

    If you don’t understand the difference between and, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.


    I had to create a new account in order to post to this forum…that’s why I didn’t link the blog in your special little box.




    Hello there,
    I have flagged this thread for Staff attention. Please be patient while waiting for them to get to you as they provide support for over 25 million. Staff deal with support tickets by addressing those with the earliest date and timestamps first. If we contact them more than once on the same issue that moves the date forward and it takes longer to get help.



    I can’t release the password on the public forums, but if you let me know the subject of your email, I can track it down.



    The subject was “How come my password reset links are coming up invalid?”. I sent it on Feb 1st.

    I really appreciate anything that you can do for me:)

    Cristin Kenyon



    Thanks, I found it and will send a reply shortly.

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