pay for renewal
I can’t seem to pay for my renewal and it keeps taking me to a free site, and not my paid site.
The blog I need help with is terraceyoga.wordpress.com.
What is the URL of the site you refer to?
terraceyoga.com is hosted by GoDaddy.com
WHOIS: Click Here
IP Address: 126.96.36.199
Thanks. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
Hi @tys2015, it looks like that domain is pointed at Bluehost, but it was registered here through another account. Can you log out, then log in again using the email address that gets notifications? You’ll be able to access the renewal form then.
It keeps taking me to my free account. Is there anyone who can call me? I’ve called bluehost and wild west – no one can help me.
I think there is another login, but I don’t know what it is. I have email help several times. and tried to pay but it keeps saying “enter your name”
Please help! I don’t know what to do.
when I login it keeps taking me to my “free” site, which I don’t even have, I have a paid site
I can get in through the backend of the website.
Is there not a live chat or anything?
I see this username account https://en.forums.wordpress.com/profile/terraceyogastudio
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
I recommend bookmarking that link or memorizing it.
You can update your email address here https://wordpress.com/me
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
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