paying for a domain name i own

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  • #2887321

    kmkdes8gns
    Member

    Good Afternoon,

    I was in the process of signing up for wordpress.org thinking wordpress.com was the web hosting service I was looking for. I purchased the domain name KKdes8gns.com through go-daddy but accidently put in KMKdes8gns.com. Since I just purchased the domain name kkdes8gns.com I figured it just didn’t register when I was completing my purchase.

    I deleted my account and saw I would only get a refund of $73 because I paid for the domain name. I already own my domain name kkdes8igns and looking to stick with this one once I set up my wordpress.org website.

    Could you please issue me a full refund of the $99?

    Thank You

    Kristi

    The blog I need help with is kmkdes8gns.wordpress.com.

    #2887433

    timethief
    Member

    re: Refunds
    WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

    re: Canceling upgrades and disabling auto renew
    Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

    You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

    If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

    #2887446

    Hey there,

    Not a problem! I have canceled your subscription for kmkdes8gns.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

    Please let me know if you have any other questions.

    Take care,

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