Paying for domain mapping

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  • #1032919

    leslandau
    Member

    how do i pay for a domain mapping subscription. The mapping of heartandsoulsingers.wordpress.com to heartandsoulsingers.com.au is about to expire, and I would like to pay the $13 before the it expires in about 10 days. I have gone to dashboard, store, domains and can not get to anywhere that asks me to pay.
    The site was owned by benlandau, who recentlt changed it to me LesLandau, so maybe that is the problem. I do not want this mapping to expire.
    What can I do?
    Thanks in advance for your help.
    Cheers,
    Les
    Blog url: http://heartandsoulsingers.wordpress.com/

    The blog I need help with is heartandsoulsingers.com.au.

    #1033069

    macmanx
    Staff

    The domain mapping subscription is still owned by the other user. He’ll need to request that we transfer it to you.

    #1033072

    leslandau
    Member

    Wow, what a quick reply, thanks!
    Ben (my son) tells me that he has made me the owner of the site/blog (not sure how he did that).
    What should he do to change the domain mapping subscription to me? Does he do this via email, and if so, then who to?
    Thanks again for your great support.
    Cheers,
    Les

    #1033081

    You can have Ben reply to this forum thread to confirm transferring ownership of the domain mapping upgrade to your account.

    #1033083

    leslandau
    Member

    Ok, I will do that. But Ben does seem to have tried to transfer ownership as shown by the email I received below.
    I received an email from WordPress.com Support Forums ((email redacted)) on Friday 5th October at 8:12am (Australian eastern standard time) with a subject heading of “[ heartandsoulsingers.wordpress.com ] Transfer Blog”
    that said:

    Howdy,

    You are now the owner of the blog ‘heartandsoulsingers.wordpress.com’.

    Thanks for using the site,

    All at WordPress.com
    http://wordpress.com/

    Should I still ask Ben to reply to this thread? He is in europe at the moment.

    Thanks and cheers,
    Les

    #1033102

    macmanx
    Staff

    Sorry for the confusion!

    Ben did transfer ownership of the blog, but not the domain subscription.

    He won’t be able to reply here, since this is a private forum, but he can either leave a request at https://en.forums.wordpress.com/forum/support#postform or support@wordpress.com

    Just make sure that he references https://en.forums.wordpress.com/topic/paying-for-domain-mapping-1

    Also, if you can, please let us know when he leaves the request so we can expedite it.

    #1033120

    (Oops, my mistake about replying to the forum thread. I’m sorry about that!)

    #1033129

    leslandau
    Member

    Hi,
    Ben has now emailed the request to support@wordpress.com with heading of Re: FW: [WordPress.com Forums] Paying for domain mapping.

    I assume that I will hear from someone when it has been completed.
    Thanks for your help,
    Cheers,
    Les

    #1033131

    Thanks Les, I found the email. I’ll reply to this forum thread when you’re all set.

    #1033139

    leslandau
    Member

    Hi Bryan,
    Ben has sent another email with the data you wanted to support. It was sent at 18:53 on 7 Oct Australian Daylight savings time, with a heading of Re: [WordPress #1336119]: Re: FW: [WordPress.com Forums] Paying for domain mapping
    Thanks and cheers,
    Les

    #1033145

    Hi Les,

    Excellent, I got the confirmation from Ben and transferred the domain mapping to your account.

    I hope this helps!

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