Peculiar not able to email Support at off-hours

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  • #165458

    fencer
    Member

    I’m getting bugged about not being able to contact Support by email at other than PST office hours. Isn’t that the beauty of email… you can get it any time and reply at your leisure? I can fully understand not working outside of regular hours, but not accepting any email for legitimate issues? I don’t get it.

    Policies at work prevent accessing my blog other than at night and on weekends. I have an issue with my blog that the FAQ doesn’t touch. I am unable to contact Support. I have posed the same problem here, but the kind folks were unable to help…

    What happened? I used to be able to email support with real problems at any time. What’s next… this forum is only available during business hours?

    #165619

    I have posed the same problem here, but the kind folks were unable to help…

    What was the problem? I try to check all unanswered questions on the forum first. If I know the answer though.

    #165620

    mark
    Staff

    Emails are not bounced and do get through no matter what it says – I just don’t guarantee an answer.

    Do you want me to email you to the address inside your blog?

    #165622

    kimik0
    Member

    The contact form is offline during weekends, but email always works. You just don’t (usually) get an answer until Monday then.

    #165738

    fencer
    Member

    Thank you for your replies.

    Yes, Mark, please email me… Thanks very much.

    After reflection, I seem to have been somewhat irked. I am better now.

    #165739

    mark
    Staff

    I just emailed :)

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