Hello. For all of my posts except “The Ancient City of Petra” and “Bethlehem and Ramallah,” the attachment links are not working. They were working earlier but now when you click on the picture instead of showing a bigger version of the picture like it does for photos in those posts, it just says Error 404. Can someone please help me fix this?
The blog I need help with is itsmadiha.wordpress.com.
Tel Aviv was working just now but unfortunately Jerusalem is not.
The link to the image attachment pages in “Tel Aviv” all appear with the post date/name and end with the file name, but the links on “Jerusalem” do not contain the post date/name, only the site name, and end in “?attachment_id=XXX”.
I’m going to mark this for Staff assistance; please be patient while they get back to you.
Thank you! I will wait.
Thanks for reporting this, I’ll investigate and will keep you posted.
I made a draft post on your site and so far haven’t been able to replicate the issue.
One of the posts where your attachment links aren’t working is Jerusalem, as justjennifer pointed out.
Do you remember exactly the steps you took to add photos there? Can you remember anything different about the steps you took on that post vs. the posts where the attachment links are working?
Thanks for your help.
Hello, thank you for getting back to me! I just checked and none of the photo links are working except “tel aviv” and “bethlehem and ramallah.” The earlier few posts, I copied and pasted the photos from another draft before deleting it but afterwards, I started adding the photos manually all over but I was still getting the error messages. Then, I tried manually adding the attachment link to each photo that is shown in the individual photo in media, but looks like that didn’t really help.
Well, it did help for “tel aviv” and “bethlehem and ramallah” by the looks of it but I am not sure if that is temporary.
Would you mind creating a test draft post, and adding some images to them, with a link on each set to open in their attachment? You can use images already in your Media Library or upload new ones. Please let me know if you’re still having the problem with the wrong attachment links showing, on a brand-new post. If you are, could you please provide a link to the draft so I can take a look?
I’d like to try to narrow down whether there is still a problem for you on new posts – since I wasn’t able to replicate it – or only a problem on your previously published posts.
If you still have the problem on new posts, would you mind trying another browser like Firefox to narrow down whether this is a Chrome-specific issue for you.
Thanks for your help in troubleshooting this issue.
Hello! So, I just made two draft posts using pictures from my media library. The first was with google chrome and second with safari and although through preview, some pictures’ attachments show up, most just go to the error page again. Here’s a link:
Thanks for the draft posts. I’ve brought this to our developers so they can investigate. I’ll keep you posted here.
Thank you! I hope they can figure it out.
Hi there, we’ve done some investigating and found some anomalies.
For example, this attachment page:
http://itsmadiha.wordpress.com/petra/ doesn’t exist, so the image attachment can’t be a “child” page of it.
I do see a page called “Petra” in your trash.
If you had uploaded these images earlier, and then trashed the pages to which they used to be attached, that might be causing this problem. I see nine pages in your trash currently. You might want to try re-publishing them to see if it solves the issue.
Or, you could re-upload the images again, this time attaching them only to a published page.
Let me know how it goes or if I can be of further help. Thanks!
Hello! Thank you for looking into this. Is there a way I can unattach the pictures though and then just re-attach them to a different post? That way, I can avoid having to re-upload them although I was trying to figure out a way to do this just now but I don’t think I can..
You could try republishing one of the trashed pages as a test, removing any images in that page, adding them to a new, published post or page, and seeing if that does the trick.
Let me know how it goes.
Yes, that worked! I just deleted the related page from trash as well and the pictures became unattached so I can now attach them to my other posts. One more thing, is there a way in the “Blissful Blog” Theme that I have now to not show the sidebar when you click on a photo? So that it looks like this (http://itsmadiha.wordpress.com/2012/12/13/tel-aviv/dsc00821/) and not this (http://itsmadiha.wordpress.com/dsc00006/)?
I understand that the tel aviv pictures only look like that because I haven’t gotten to deleting their related post from trashcan yet.
Yes, that worked! I just deleted the related page from trash as well and the pictures became unattached so I can now attach them to my other posts.
Even better, great! Glad this solved the issue.
One more thing, is there a way in the “Blissful Blog” Theme that I have now to not show the sidebar when you click on a photo? So that it looks like this (http://itsmadiha.wordpress.com/2012/12/13/tel-aviv/dsc00821/) and not this (http://itsmadiha.wordpress.com/dsc00006/)?
If the image’s attachment page is a “child” of a post, like it is in your first link above, the sidebar widgets don’t appear. So you’d need to make the second image belong to a specific a post, instead of being on its own like it is now.
Let me know if this helps.
I was able to attach all the pictures again by going through the “unattached” list! Thank you for all of your help Kathryn!! I really appreciate it.
And that fixed the other layout problem too! :)
Wonderful – glad to hear that everything is sorted out, thanks for letting me know!
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