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Photo upload for header/banner

  1. I get the dreaded white square with small windows logo in top left hand corner when I try to upload a photo for my top banner. The photo in question is small in file size, and I have tried it as a tiff and and as a jpg but the results are the same. Browsing, I find the file and click upload. After a redirection, which I say yes to, I expect to come to a page where I can crop, but the photo isn't being recognised, so I can't crop. Any ideas anyone? Please???

  2. Sorry that I didn't see this earlier.

    Were you able to resolve this?

    What's the file name? Some folks have reported issues on that in the past/

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