Pictures Won't Upload

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    Posts
  • #2599586

    lboogie314
    Member

    For the past couple days anytime that I’ve wanted to create a post with pictures in it it will allow me to post one pic and anything more than one it always says that the file is unsupported. Every pic that I try to post is a JPG, so I really don’t see what the problem is. Anybody know?

    The blog I need help with is thatscuteblog.wordpress.com.

    #2599686

    Hi –

    Are you out of storage?

    Your free WordPress.com blog is allocated 3GB of free storage. This storage is used up with photos/videos, your posts do not count toward this storage allocation. When you visit your media library, on the bottom left of screen, it will tell you how much storage space you are using. https://wordpress.com/post/thatscuteblog.wordpress.com

    More information on uploading images can be found here: https://en.support.wordpress.com/images/uploading-images/
    https://en.support.wordpress.com/images/troubleshooting-images/

    Rule out any web browser issues with these instructions:
    http://support.wordpress.com/browser-issues/

    Let me know if you need more help :)

    #2599691

    timethief
    Member

    Also, note that if you are not successful you may post into the sticky post at the top of these forums Media uploading issues https://en.forums.wordpress.com/topic/media-uploading-issues?replies=43

    #2599713

    lboogie314
    Member

    I looked and no I am not out of storage @lizkarkoski.

    #2599714

    timethief
    Member

    You may post into the sticky post at the top of these forums Media uploading issues for Staff help https://en.forums.wordpress.com/topic/media-uploading-issues?replies=43

    #2599717

    Thanks @timethief for following up :)

    #2599718

    timethief
    Member

    You’re welcome Liz. :)

    #2599777

    supernovia
    Staff

    Hi @lboogie314, someone flagged staff on another thread, but I’ll follow up here since this thread has more details.

    For the past couple days anytime that I’ve wanted to create a post with pictures in it it will allow me to post one pic and anything more than one it always says that the file is unsupported.

    – Which browser do you use, or are you using an app?

    – If you use a different app or browser, do you have the same trouble?

    – After you get that error, what do you have to do to be able to upload again?

    – Does it matter which JPGs you use?

    Let us know and we’ll go from there.

    #2599778

    lboogie314
    Member

    1. I mostly use Chromecast and occasionally Firefox.

    2. No matter which browser I use I problem still remains.

    3. I cant upload again because whenever I do I get the same message.

    4. It does not matter which jpgs I use.

    #2599779

    supernovia
    Staff

    OK, are you using wordpress.com/post or wp-admin?

    And do you mind if we log in as you to try uploading a JPG here?

    #2599780

    lboogie314
    Member

    I’m using wordpress.com/post.

    No, I don’t mind if you guys log in as me.

    #2599781

    lboogie314
    Member

    I’m using wordpress.com/post.

    No, I don’t mind if you guys log in as me.

    #2599782

    supernovia
    Staff

    Hi @lboogie314, I was able to upload images to a draft (and I left one large jpg there.)

    If you’ll upload your file to another service (like Cloudup) I can try getting the original and uploading that as you if you’d like, in case it’s some kind of encoding issue in the JPG itself.

    #2599783

    lboogie314
    Member

    I downloaded Cloudup but how do I send you the file? It’s asking for an email address.

    #2599784

    supernovia
    Staff

    @lboogie314 cloudup.com is a service. It’s okay though. I’ll contact you via email. Cheers!

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