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please!!

  1. I have many problem..
    First problem , My plan is Personal. I already have paid. Afterward paying my Site was Personal plan (my sites>>plan>Personal), however my plan staus is free now.
    Second, I can't open my site(o-artgallery.com) by internet browser searching in I-PHONE. (Is domain still unstable?)
    Third, my email has not opened yet. (my email address is [email redacted]) I had checked (domain>>email). There are nothing. I can't find email box or my email. Is email server still unstable?
    Please response for me as soon as possible.

    The blog I need help with is oartgallerycom.wordpress.com.

  2. I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  3. Unfortunately that doesn't help me. I purchased a domain through WordPress originally (o-artgallery.com) and then I used few minutes to actually host the website. I cannot currently access my email and cannot access my website.
    I wonder that will be take 1-2days?

  4. -below is my reciept
    Feb 16, 2017 19:19:42 GMT+09:00
    WordPress.com Personal for http://oartgalleycom.wordpress.com
    Item# 1009 $35.88 USD 1 $35.88 USD

    Private Registration (o-artgalley.com) for http://oartgalleycom.wordpress.com
    Item# 16 $0.00 USD 1 $0.00 USD
    Subtotal $35.88 USD
    Total $35.88 USD
    Payment $35.88 USD

  5. Hi there,

    -below is my reciept

    I've had a look at your account and there are no plan purchases. Did you receive the receipt you mentioned, by email?

    I purchased a domain through WordPress originally (o-artgallery.com) and then I used few minutes to actually host the website.

    The domain o-artgallery.com was purchased by another user — ohhuieun. Is it possible you purchased this domain and plan using another WordPress.com account?

    Let me know and we'll go from there.

  6. Hi! gemmacevans
    Thank you for letting me know that I made a mistake.
    I confused with my another account..^^
    However I have a another problem..--; I sent email to support center.
    thank you again,
    Have a good day!

  7. You're welcome! I found your email and replied :)

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